Associate, Merchant Success
2 months ago
Providing ongoing operational support to our merchants such as resolving booking inquiries, payment inquiries, updates to content, campaigns, inventory, policies, etc.
Act as the face of the company by supporting our partners with a customer-driven, and sales-oriented mindset by providing solutions to overcome problems as well as to move their business forward.
Onboard new properties for hotel stays and ensure property activation.
Communicate and collaborate effectively with various stakeholders - from your business development colleagues, to the content, tech, finance teams, and of course, our all important merchants.
Make an impact by identifying areas for improvement across different processes and systems.
Have 1-2 years of experience in operations, marketing, or a related field.
Ability to execute under pressure and against tight schedules.
Strive for high quality and timeliness in your output.
Possess excellent communication and interpersonal skills and have the ability to work collaboratively in a team environment.
Open, agile, detail-oriented, and willing to adapt to fast changes.
Be fluent spoken and written English & Mandarin.
Japanese language proficiency is preferred.
Operations and/or account management experience would be a plus.
Work experience in a multicultural, cross-functional, or start-up environment would be a plus.
Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We re dedicated to creating a welcoming and supportive culture where everyone belongs.
**Job skills required**: Finance, English, Mandarin, Business Development
**Job skills preferred**: Japanese
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