Associate, Product Operations-global Feedback Tool

4 weeks ago


กรงเทพมหานคร, Thailand Lazada (Thailand) Co., Ltd. Full time

**Team and Role Introduction**:
Lazada Customer Care leverages on a suite of customer-facing products, designed to provide an enhanced customer experience ranging from chatbot, live chat and social media channels. Lazada leverages on the technology capabilities of the Alibaba Group's Intelligent Services Platform, with a strong focus on enhancing customer experience using AI on several aspects. For example, chatbots alleviates huge volume of service demands from our consumers, AI Translation that help bridging communication from different languages.To meet the increasing demands of daily operations for these customer-facing tools, we need a Product Operations Associate to provide operational support throughout product development lifecycle and ensuring the success across key products from Lazada's e-commerce solutions. Reporting to the Customer Care Regional Product Operations Lead, the Product Operations Associate's job is to improve the buyer experience and retention.

Evaluate quality and correct mistake for AI translation result
Develop and maintain operational processes for all requirements and enhancements
Drive initiatives via deep dive analysis, discover user s patterns to improve the model accuracy.
Use project management methodologies to manage the product development lifecycle, including planning, execution, monitoring and control
Collaboration with Customer Experience team to gather new requirements & refine business requirements for new domain enhancements
Connecting technology, products, operations and other teams to drive for business change.
**Requirements/Qualifications(must have)**: -A well-rounded professional with 2-3 years of working experience relating to product management, product operations or eCommerce operations
Bachelor's degree in engineering/computing/business/economics from a top university is a plus
Able to take ownership of business process, identify customer intent
Strong analytical and problem-solving skills with the ability to use data to make informed decisions
Familiar with agile methodologies
Self-motivated, results-oriented individual with the ability to progress multiple projects concurrently
Strong interest and belief in AI technology
Fluently in Thai & English written and verbal communication skill is a must.

**Requirements/Qualifications(good to have)**:


  • Operations Associate

    4 weeks ago


    กรุงเทพมหานคร, Thailand Global Missions Network Foundation Full time

    **Operations associate - GMNF Global Mission Society** Part time and remote (Remote role) GMNF-INC.ORG - Participate in missions operations, research and propose improvements if necessary for coordination of missions, orphan, homeless, prison, refugee and social services organizations with regional leads. This can be fulfilled in large part through...

  • Operations Associate

    4 weeks ago


    กรุงเทพมหานคร, Thailand Pall Full time

    Be part of something altogether life-changing! Working at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene...


  • กรุงเทพมหานคร, Thailand Thai Beverage PCL Full time

    Manage teams in training and setup a training program for proper operating procedures. Troubleshoot and close complex issues such as financial dispute, e-commerce, and operational requests to full resolution and escalate appropriately with product and engineering teams. Actively contribute to multiple internally facing projects to improve tools, operations,...


  • กรุงเทพมหานคร, Thailand April Asia Pacific Full time

    For over 30 years, APRIL International Care has been specializing in international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we look after our members wherever they are to make sure they have access to the best...


  • กรุงเทพมหานคร, Thailand OOCA Full time

    As an Associate Product Manager at Ooca, you will play a vital role in the development and success of our products and services. You will work collaboratively with the Product Manager, engineers, designers, marketers and other stakeholders to define product vision and roadmap. You will closely monitor progress and regularly gather feedback to make sure we...

  • Production Supervisor

    3 weeks ago


    ลาดกระบัง, กรุงเทพมหานคร, Thailand Operations OO Full time

    **WHO WE ARE** - We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business...


  • ลาดกระบัง, กรุงเทพมหานคร, Thailand Operations OO Full time

    **Who are we?** We are a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. As an open network company, we offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products, iconic brands that consumers love, as well as cutting-edge digital services and...


  • กรุงเทพมหานคร, Thailand Airbus Flight Operations Services Limited Full time

    To ensure expansion and growth for Airbus core services through Flight Operations support activities and to support Airbus core services’ goals, objectives and strategies. **Responsibilities**: Manage Flight Operations support activities to support Flight Ops Support Center including: - Support to Airbus operators on Tech Request and other activities -...

  • Operations Manager

    2 weeks ago


    กรุงเทพมหานคร, Thailand ATS Global Full time

    **Location**: Bangkok, Thailand - **Employment type**: Full time - **Experience**: min. 7 - 10 year´s of experience in similar role **The Position**: Reporting to the Country Manager, and enlisting the support of specialist resources, both locally and globally where required, this position will hold responsibility for the growth and management of daily...


  • กรุงเทพมหานคร, Thailand Organon Full time

    **WH Associate Product Manager /Product Manager**: **Division: Hospital Business Unit**: The primary role is to manage the existing product line, brand establishment and brand building and also new product launching and strategy for pipeline products and execution. **Key Role &Responsibilities**: - Accountable for delivering brand objectives by driving the...


  • กรุงเทพมหานคร, Thailand Expedia Group Full time

    Associate Market Manager (Thailand) The Associate Market Manager’s primary responsibility is to develop and maintain a high-quality portfolio of relevant, attractive, and competitive hotel and property products for Expedia Group’s fast-growing global traveler base.The Associate Market Manager works withlodging partners within their assignedterritoryto...


  • กรุงเทพมหานคร, Thailand Siemens Energy Full time

    **A Snapshot of Your Day** Developing comprehensive resource planning strategies cross-border with current FS planners and processes to schedule and deploy field service personnel, equipment, and tools across various sites in AP. Considering factors such as time zones, travel logistics, and local customer priorities. Continuously monitoring resource /...


  • กรุงเทพมหานคร, Thailand BAXTER Full time

    **This is where you save and sustain lives** At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...

  • Project Associate

    1 week ago


    ปทุมวัน, กรุงเทพมหานคร, Thailand Development Dimensions International, Inc. Full time

    Pathumwan Bangkok 10330, Thailand **Description** - The Project Associate (PA) role is integral to the success of project delivery for DDI (Development Dimensions International) that places emphasis on people development. Key accountability is providing project coordination and material development support on a wide range of DDI solutions. The position...

  • Project Associate

    1 week ago


    ปทุมวัน, กรุงเทพมหานคร, Thailand DDI Full time

    Description: The Project Associate (PA) role is integral to the success of project delivery for DDI (Development Dimensions International) that places emphasis on people development. Key accountability is providing project coordination and material development support on a wide range of DDI solutions. The position requires working in close collaboration...

  • Product Owner

    2 weeks ago


    คลองสาน, กรุงเทพมหานคร, Thailand FutureSkill Full time

    Job Highlight: **Job Description**: - Oversee the development and refinement of internal tools that support sales, marketing, and customer service teams. - Gather and prioritize tool requirements from internal stakeholders, converting them into actionable product roadmaps - Collaborate with UX/UI designers, developers, and marketers to deliver a seamless...


  • กรุงเทพมหานคร, Thailand Expedia Partner Solutions Full time

    **Associate Market Manager**: The Associate Market Manager’s primary responsibility is to develop and maintain a high-quality portfolio of relevant, attractive, and competitive hotel and property products for Expedia Group’s fast-growing global traveler base.The Associate Market Manager works withlodging partners within theirassignedterritorytohelp...


  • กรุงเทพมหานคร, Thailand Sunday Insurance Full time

    **Partnership Operation Associate** **Your everyday** - Monitor & manage daily handling the claims operations, and ensuring processes are within SLA. Also, Liaise with the internal team and vendors to ensure claims operations are processed within specific TAT. - Assess claim cases to determine validity and verification of coverage. - Daily monitor and...


  • กรุงเทพมหานคร, Thailand Sunday Insurance Full time

    **Partnership Operation Associate** **Your everyday** - Monitor & manage daily handling the claims operations, and ensuring processes are within SLA. Also, Liaise with the internal team and vendors to ensure claims operations are processed within specific TAT. - Assess claim cases to determine validity and verification of coverage. - Daily monitor and...


  • กรุงเทพมหานคร, Thailand Macquarie Group Full time

    Senior Associate | Market Operations Our Market Operations team is part of the wider global Corporate Operations Group and supports the Equities trading business in Macquarie Capital. The team is responsible for handling post-trade life cycle controls for equities trading in global markets including trade allocation, booking, settlement, funding,...