Assistant Manager

7 days ago


กรงเทพมหานคร, Thailand Makro PRO Full time

This position will be driving the growth and integration of online and offline business channels by developing strategies, contributing cross-functional projects, and implementing innovative solutions that enhance customer journey and maximize revenue.

**Key Responsibilities**

**1. Data Analysis & Visualization**
- Develop, design, and maintain interactive dashboards to track key performance indicators (KPIs) for operational teams and management.
- Analyze data to identify trends, patterns, and root causes of issues, providing actionable insights to improve business performance.
- Collaborate with cross-functional teams to gather requirements and deliver reports that meet business needs.
- Co-work with team to deliver the results.
- Review the coverage of the service based on the polygon concept. (zipcode/sub-district)

**2. Project Management**
- Coordinate with various teams and stakeholders to define project scope, objectives, and deliverables.
- Collaborate with cross-functional teams (marketing, operations, IT, and sales) to ensure seamless integration between online and offline channels.
- Monitor project progress, identify risks, and implement mitigation strategies to keep projects on track.
- Communicate project status, updates, and outcomes to stakeholders and senior management.

**3. Business Development**
- Identify and establish partnerships with relevant industry players to expand O2O capabilities.
- Negotiate contracts and agreements to secure mutually beneficial collaborations.
- Drive initiatives to increase traffic, conversion, and customer engagement across channels.

**4. Performance Tracking & Reporting**
- Analyze and report on key performance indicators (KPIs) to measure the success of O2O strategies.
- Utilize business intelligence tools to evaluate channel performance and provide actionable recommendations.
- Develop insights to optimize the customer experience and operational efficiency.

**5. Stakeholder Collaboration**
- Act as a key liaison between internal and external stakeholders, ensuring alignment on project goals and expectations.
- Facilitate communication between teams to address challenges and maintain project momentum.

**6. Customer Experience Optimization**
- Ensure a seamless and integrated customer journey across online and offline touchpoints.
- Implement innovative solutions to enhance user engagement, satisfaction

**Requirements**:

- Bachelor's degree
- Strong analytical skills with experience in dashboard creation and data visualization tools (e.g., Power BI, Tableau)
- Proficiency in SQL, Python, and other data analysis tools
- Ability to multitask and remain calm under pressure, especially during peak hours or intense situations
- Excellent communication skills are a must combined with a disciplined experience background
- Strong communication skills to present complex data insights clearly to non-technical stakeholders
- Strong project management skills with a proven track record of managing multiple projects simultaneously
- Fluency in Thai and English is required
- Able to travel to partner locations or retail stores.



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