Head of Delivery

Implementing Governance, Reporting and Delivery.
Product Team (Agile cross-functional team working).
International Software House, MRT Queen Sirikit.
Organizational function
The Head of Delivery reports to the Chief Technology Officer, and is responsible for implementing Governance, Reporting and Delivery mechanisms and tools within the company. The Head of Delivery will manage and scale up the Delivery team.
Objectives of this Role.
The Head of Delivery works effectively with Stakeholders, Product Owners, Project Managers and other key personnel, and is ultimately accountable for the successful delivery for all engagements.
The Head of Delivery is looking across engagements at what could block the teams from being able to deliver successfully; what the right composition of the team needs to be in terms of roles and capabilities and what governance processes does the team have to meet in order to stay on track to deliver.
We have 4 engagement types that are split into managed and unmanaged delivery:
Managed delivery.
Product Team (Agile cross-functional team working with the client Product Owner. T&M engagement over a longer time period building a product).
Turnkey (Traditional waterfall project with fixed price and timeline).
Unmanaged deliveryExtension (client directly hires our team members as extension to their team).;.
Partner (client uses us as a subcontractor and engages a significant amount of people).
CompanyDefine delivery principles in line with company strategy and values.
Help the organization, with a main focus on the delivery teams, to continuously improve understanding, skills and capacity by defining and structuring the curriculum, mentoring and training strategy for Seven Peaks.
Help the organization to continuously improve Delivery process by observing and providing regular feedback.
Department ( Delivery )Build and lead a diverse department of Project Managers/Coordinators and Scrum Masters ensuring the correct mix of knowledge and experience to deliver a market-leading service.
Work with the team to communicate, manage and execute on strategy using OKRs.
Perform training, and appraisal of all members of the department, providing clear direction for skills enhancement and career development.
Responsible for a full employee life cycle, including but not limited to:
Hiring the right people into the department.
Make sure the new employees are onboarded into the department in a way that makes them feel instantly part of the team and at home in Seven Peaks.
Perform probation reviews and make appropriate decisions based on the probation review.
Make sure all employees have a development plan and that the plan is executed so all employees can see their career path.
Perform formal appraisals every year.
Have regular 1:1 with all employees to make sure employees feel seen and cared for.
Be responsible for building and nurturing a good culture and relationship in the department.
Ensure that team members are optimally productive (billable hours) according to company KPI s or fallback to value-add internal tasks such as pre-sales or content creation for marketing.
Other departments / teamsWork with the People team to secure resources from external suppliers and Production groups (Engineering and Design) in order to ensure correct project staffing.
Collaborate with stakeholders in the Delivery department and other departments, incl. Head of Product and Lead Scrum Master, to make sure processes and practices are complementing and not competing or otherwise misaligned.
Collaborate with the product and engineering departments to develop, collect, and report on functional KPIs to ensure that the health and effectiveness all projects and initiatives can be monitored over time.
ProcessOwn and define written processes and best practice tools for successful Delivery, including the process for each engagement types.
Help the organization to continuously improve Delivery processes by observing and providing regular feedback.
Define governance mechanisms and maintain portfolio overview of all client engagements to ensure timely execution, status updates and internal/external stakeholder management.
Maintain updated issue/risk log and review with Project Owners and escalate issues to Project Owner and/or management as necessary.
Directly communicate with business stakeholders to discuss progress and update them on related projects.
Have focus on productization and standardization to make sure the department constantly can be more effective in their daily work.
Work with stakeholders, assistant product owners and analytics professionals to surface strategic product opportunities for our customers.
Aide our clients in learning to focus on outcomes and not output.
Proactively scan the market for innovative solutions and opportunities that will optimize how we work and serve clients.
Team allocation
Team Allocation is the process of identifying and forecasting, and allocating appropriate team members and roles to al