Customer Development Manager Ecommerce

2 days ago

กรงเทพมหานคร, Thailand Colgate-Palmolive (Thailand) Co., Ltd., Full time

Primary focus is to drive revenue targets through increased product sales with assigned E-commerce accounts.
Develop individual account action plans to achieve assigned monthly sales quota.
Deliver consistent and exceptional solution-oriented consultation approach to selling.
Focus on account growth by suggestive selling to retail customers.
Review and analyze category performance by retail partners to ensure continuous category growth.
Engage in dialogue with retail partners to understand needs and to overcome objections.
Overcome price concerns or other objections by demonstrating value to achieve sales goals.
Assist customers in creating seasonal assortments and key item buys.
Direct customers to the best solution based on their expressed needs, inquiries, and problems.
Diffuse difficult conversations professionally keeping promises and commitments.
Maintain customer profiles in CRM to strategically build relationships for long-term revenue growth.
**Role II**: Shopper Development.
Develop Category/ Brand Strategy and channel strategy - for 7-11, including Category objectives & strategies (growth driver) for 7-11.
Tailor 5P strategy/ roadmap to fit with 7-11 by format.
Shopper solution / breakthrough initiative activities.
Category/ Brand NPD/promotion activity review and evaluation.
Conduct Category/ Business (on-line) review with 7-11, at least 2 times/yr.
Led JBP or Co-Creation workshop and provide differentiated solutions to grow business via initiatives.
Review category/brand performance vs plan across all 7-11 platforms and KPIs (SOA, SOM, Distribution, Sales, Shopper KPIs ) and recommend solution actions, both internal (via monthly discipline) & external (meeting with customer).
Work with Retail Marketing to develop assortment roadmap for 7-11 and execute shopper programs - GTM / selling story / IMC / KV & POP development / ROI evaluation/ drive both off-line and on-line business in 7-11.
Primary focus on 7-11 on-line business and own all on-line/delivery action plans to faster grow business to achieve assigned monthly sales targets.
Develop and support the partnership between Colgate and 7-11 by helping to align our category/brand strategies and customer strategies to increase demand and customer support.
Align plan and work with CDM/E to maximize 5Ps plan to implement at store level.

**REQUIREMENTS**:
Education Bachelor's Degree or Higher in Business Administration, Marketing or related fields.
**Experience Essential**: Trade Marketing / Shopper Development/ Customer Development experience in FMCG sector. On-Line/ eCommerce business experience is a plus on.
**Desirable**: Channel / Category Management experience in CVS/ eCommerce.
**Generic Competencies & Skills Essential**: Communication, Planning & Priority Setting, Teamwork & Collaboration, Influence/Negotiation.
**Desirable**: Fostering Experimentation, Driving Innovation, Strategic Thinking.
Computer literacy and Internet Savvy.
Good Command of English.
**Functional Competencies Essential**: Trade Understanding, Customer Engagement, Data Analytic, Category Management, Consumer & Shopper Insight, Promotional Effectiveness.
**Desirable**: On-Line & eCommerce Business & Financial Analysis, Supply Chain perspective.
Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
Colgate-Palmolive is a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition. Colgate sells its products in over 200 countries and territories around the world under such internationally recognized brand names as Colgate, Palmolive, elmex, Tom's of Maine, Sorriso, Speed Stick, Lady Speed Stick, Softsoap, Irish Spring, Protex, Sanex, Elta MD, PCA Skin, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill's Science Diet and Hill's Prescription Diet.

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