Sr. Customer Service Executive
5 months ago
**Industry**:
Manufacturing(Other)- Establish sustainable relationships with internal and external customers.
- Perform order management activities such as order receiving, order confirmation, stock allocation & reservation, price clarifications, order tracking, credit check, back-order reporting, drop shipment customers for FG & samples.
- Manage sales returns, sales incentives, credit notes and write-offs
- Support overseas factory operations
- Interact with customers & forwarders on orders & shipment related matters
- Collaborate with planners to manage supply continuity to ensure timely delivery of goods
- Generate pick lists, invoices, and packing lists
- Coordinate and process sales returns, credit notes and write-offs
- Schedule and attend weekly customer order status update meetings
- Maintain Standard Operating Procedures (SOP) & Work Instructions (WI)
- Prepare monthly shipment/schedule summary
- Other ad-hoc duties as assigned by immediate superior
**Qualifications**:
**Requirement**:
- Male/Female, age 28 years old up.
- Bachelor degree in Degree in Supply Chain Management / Logistics or related field
- Minimum 5 years of relevant Customer Service & Logistics related experience in manufacturing industry
- Good ability to work independently as well as a team player in a fast-paced and dynamic environment.
- Able to work independently, as well as a team player in a fast-paced and dynamic working environment.
- Fluent in written & spoken English in order to liaise with the customers.
- Well versed in Microsoft Office Applications**English Level**:
Level 3 - Business Level**Other Language**:
Thai, English
**Addition Information**:
**Benefit**:
- PVD
- Medical insurance
- OT
- Bonus
- Other allowance**Working Hour**:
08.00 ~ 17.00**Holiday**:
Working on Sat depend on calendar (around 2 Sat per month)**Job Function**:
- Customer Support
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