Customer Service Manager

1 day ago


พทยา ชลบร, Thailand TripFactory Full time

**Job Title**:Service Points Manager - Destination Management Company (DMC)

**Position Overview**:
The Service Points Manager is responsible for overseeing and optimizing service points across various destinations. This role ensures that all service touchpoints deliver exceptional customer experiences, aligning with the DMC’s operational standards and client expectations.

**Key Responsibilities**:

- Service Point Management: Oversee the day-to-day operations of service points, ensuring high-quality service delivery to clients and guests. Monitor service point performance and implement improvements as necessary.
- Staff Training and Development: Recruit, train, and manage staff at service points to ensure they provide excellent customer service. Conduct regular training sessions to update staff on company policies, product offerings, and service standards.
- Customer Experience Enhancement: Gather and analyze customer feedback to identify areas for improvement at service points. Develop and implement strategies to enhance the overall customer experience.
- Collaboration with Internal Teams: Work closely with operations, marketing, and sales teams to align service offerings with customer needs and business goals. Coordinate with logistics and transport teams to ensure seamless service delivery.
- Performance Monitoring and Reporting: Establish KPIs for service points and monitor performance against targets. Prepare regular reports on service point operations, including customer satisfaction metrics and operational challenges.
- Quality Control and Compliance: Ensure compliance with all health, safety, and regulatory standards at service points. Conduct regular audits and assessments to maintain high-quality service delivery.
- Budget Management: Assist in preparing and managing the budget for service point operations. Analyze financial performance and identify opportunities for cost savings.

**Qualifications**:

- Bachelor’s degree in Business Administration, Hospitality Management, or a related field.
- Preferred Skills: Experience with customer relationship management (CRM) systems. Knowledge of local attractions and services in relevant destinations. Multilingual abilities are a plus.

Pay: ฿6,000.00 - ฿15,000.00 per month



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