Customer Service Manager
2 months ago
**Customer Service Manager (Customs Clearance)**
**Your Responsibilities**
- To provide excellent customer service and maintain excellent Operational Customer relationship management to Customs Clearance Import/Export customers
- To cooperate within Customs Clearance operation department Import/Export and intra department with transport and freight (if any) in problem solving, report status and provide proactive solution to customers
- To receive claims, complaints, questions, concerns and suggestions from customers and cooperate within departments involved to ensure customer operational problems or issues are resolved or provide proper guidance promptly
Prepare Corrective & Preventive Action & Non - conformance Service
- To monitor KPI and assure that committed KPI’s are met to customer satisfaction
Identify, Prepare and roll out Improvement Plan to close operational gaps
- To issue MOM from customer operational meeting and conduct internal improvement meeting across related departments
- To be key focal contact for Sales team in rolling out new customer implementation, SOP training, billing and selling rate to operation
- Following up on Track & Trace report and support data to customer
- Any special assignment by superior
**Your Profile**
- Bachelor’s degree or Higher in related fields
- Over 5 years working experience in the same field (Logistics, International Freight Forwarder)
- Strong knowledge in Customer Service for Logistics Operations and highly service minded mentality
- Able to serve customers with complex needs and high expectations.
- Good experience in Sea freight & Customs Import / Export Clearance process
- Able to analyze data, statistics and translate results into better solutions
- Skilled in using tools for root cause analysis, problem-solving and improvement solution.
- Able to multitask, prioritize, and manage time efficiently
- Good Command of English (written and spoken)
- Computer skills with Microsoft Office (ฺPivot Table, Vlookup etc.)
- Must have a car and a driver's license.
**We offer**
For more information visit our Website.
**Contact Person**
- Thodsawat Chaksupa
**Follow Leschaco**
- Twitter
- LinkedIn
- WeChat
- Xing
-
Customer Service Manager
1 day ago
พัทยา, ชลบุรี, Thailand TripFactory Full time**Job Title**:Service Points Manager - Destination Management Company (DMC) **Position Overview**: The Service Points Manager is responsible for overseeing and optimizing service points across various destinations. This role ensures that all service touchpoints deliver exceptional customer experiences, aligning with the DMC’s operational standards and...
-
Customer Service
5 months ago
ชลบุรี, Thailand PRTR Full timeOur client is the world’s leading manufacturer of Speed Queen brand (Laundry), a leading brand from the United States. **Responsibilities** - Assisting the Customer Service Supervisor in performing the best practice of customer service to internal and external customers and distributing processes of improvement. - Supervising team members while ensuring...
-
Customer Service
6 months ago
ชลบุรี, Thailand บริษัท คุณมณี จำกัด Full time**Customer Service**: **รายละเอียดงาน**: ตอบแชต...
-
Customer Service Officer
5 months ago
ชลบุรี, Thailand คนอฟ ประเทศไทย Full time**Department: Knauf Plasters Sales**: **Job Location: Saraburi Plant, Nongkhae, Saraburi Province**: **Report to: Industrial Plaster Sales Manager**: **Responsibilities**: **Order processing administration** - Monitor the sales volume to meet sales budget - Handle, organize and manage the sales support system for all orders including export, domestic and...
-
Officer Customer Service
3 weeks ago
ชลบุรี, Thailand Lexzau, Scharbau GmbH & Co. KG Full time**Officer Customer Service (Customs Clearance)** **Your Responsibilities** - Prepare customs process for export shipment with correctly detail - To understand and check the correctness of document that customer required before sent original document to customer or consignee, such as B/L, FTA form, CO chamber, Legalized or any other required document to...
-
Customer Service Manager
5 months ago
ชลบุรี, Thailand RGF Full time**Job Detail**: - Job Responsibilities - ・Facilitate and distribute official Price List/ Contracts/ Payment term/ DBs information periodically. - ・To monitor the data summary including Monthly Report, Weekly report, Daily report and significant reports. - ・Support and collaborate with DBs for developing parts business in their particular country. -...
-
Sr. Customer Service Executive
6 months ago
ชลบุรี, Thailand Reeracoen Thailand Full time**Overview**: **Salary**: 45,000 THB ~ 55,000 THB**Industry**: Manufacturing(Other)- Establish sustainable relationships with internal and external customers. - Perform order management activities such as order receiving, order confirmation, stock allocation & reservation, price clarifications, order tracking, credit check, back-order reporting, drop...
-
Customer Service Chinese Speaking
6 months ago
ชลบุรี, Thailand Gemini Personnel Full time**Introduction**: We need customer service (Chinese speaking HSK5) Location at Ban Bueng, Chonburi **Responsibilities**: - Responsible for receiving orders, tracking and delivering products to customers effectively - Handle with all comments and suggestions from customers. - Analyze and resolve the problem and improve the work process. - Strictly and...
-
Customer Service Representative
5 months ago
พัทยา, ชลบุรี, Thailand PT. Teknologi Perdana Indonesia Full timeWe are one of the leading players in the fast-growing e-hailing services industry. Our mission is to provide convenient, reliable, and safe transportation solutions to our customers. With our innovative technology and commitment to excellence, we are reshaping the way people travel in Thailand. This job is definitely for you if you are an active...
-
Customer Service Chinese Speaking
6 months ago
ชลบุรี, Thailand บริษัท จัดหางาน เจมิไน เพอร์ซันเนล จำกัด Full timeบรรจุภัณฑ์ วันนี้ - คุณสมบัติพื้นฐาน - งานประจำ- 0 - 1 ปี- ชลบุรี- ปริญญาตรีหรือสูงกว่า- 20,000 - 25,000 บาท/เดือน- หน้าที่และความรับผิดชอบ - Responsible for...
-
Customer Service Seafreight, Operation
5 months ago
ชลบุรี, Thailand บริษัท เอสดีเอส - อะคูเท็คท์ จำกัด Full timeการคมนาคมขนส่ง, การค้า/นำเข้า/ส่งออก วันนี้ - คุณสมบัติพื้นฐาน - งานประจำ- 3 - 5 ปี- ชลบุรี- ปริญญาตรีหรือสูงกว่า- 20,000 - 40,000 บาท/เดือน-...
-
Sr. Customer Service Executive
5 months ago
แหลมฉบัง, ชลบุรี, Thailand Reeracoen Thailand Full time**Industry**: Manufacturing(Other)- Establish sustainable relationships with internal and external customers. - Perform order management activities such as order receiving, order confirmation, stock allocation & reservation, price clarifications, order tracking, credit check, back-order reporting, drop shipment customers for FG & samples. - Manage sales...
-
Customer Relations Manager
5 months ago
ชลบุรี, Thailand บริษัท อมตะ คอร์ปอเรชัน จำกัด (มหาชน) Full timeเมื่อวานนี้ - คุณสมบัติพื้นฐาน - งานประจำ- 3 - 12 ปี- ชลบุรี- ปริญญาตรีหรือสูงกว่า- สามารถเจรจาต่อรองได้- หน้าที่และความรับผิดชอบ - Responsible for...
-
Electronic Service Officer
1 day ago
ชลบุรี, Thailand TripFactory Full time**Position Overview**: The Electronic Service Officer (ESO) will be responsible for managing and delivering electronic services and support to clients and internal teams within the DMC. This role focuses on enhancing the digital customer experience, ensuring seamless operation of electronic systems, and providing timely assistance to users. **Key...
-
Customer Service
5 months ago
เมืองชลบุรี, ชลบุรี, Thailand บริษัท เจวาย เอ็กซ์เพรส จำกัด Full timeCustomer Service (ประจำคลังเกตเวย์ชลบุรี) รับสมัครด่วน สถานที่ปฏิบัติงาน : ชลบุรี(เมืองชลบุรี) สาขาอาชีพหลัก : บริการลูกค้า/ลูกค้าสัมพันธ์/Call...
-
Field Service Sales and Development Manager
5 months ago
ชลบุรี, Thailand Pacific 2000 Full timeCompany Leading global developer and supplier of process technologies, automation and services for the pulp, paper and energy industries Reporting To Business Manager Key Functions - Responsible for wide scope of services from inspections and analysis services to on-site maintenance and complete shutdown management projects. - Provide maintenance...
-
Customer Service Supervisor
6 months ago
พัทยา, ชลบุรี, Thailand บริษัท โซเด็กซ์โซ่ เฮ็ลธแคร์ ซัพพอร์ท เซอร์วิส (ประเทศไทย) จำกัด Full timeบริษัท: - บริษัท โซเด็กซ์โซ่ เฮ็ลธแคร์ ซัพพอร์ท เซอร์วิส (ประเทศไทย) จำกัด - รายละเอียดงาน: - To adhere to SODEXO WAY Service Standards - To co-ordinate with all department of operation in ensuring highest...
-
Customer Service Supervisor
1 month ago
พัทยา, ชลบุรี, Thailand บริษัท โซเด็กซ์โซ่ เฮ็ลธแคร์ ซัพพอร์ท เซอร์วิส (ประเทศไทย) จำกัด Full timeบริษัท: - บริษัท โซเด็กซ์โซ่ เฮ็ลธแคร์ ซัพพอร์ท เซอร์วิส (ประเทศไทย) จำกัด - รายละเอียดงาน: - To adhere to SODEXO WAY Service Standards To co-ordinate with all department of operation in ensuring highest...
-
Customer Service
3 months ago
ศรีราชา, ชลบุรี, Thailand โซนิค อินเตอร์เฟรท จำกัด (มหาชน) Full timeCustomer Service (ประจำสาขาปิ่นทอง ศรีราชา) รับสมัครด่วน สถานที่ปฏิบัติงาน : ชลบุรี(ศรีราชา) สาขาอาชีพหลัก : ขนส่ง/คลังสินค้า สาขาอาชีพรอง :...
-
Regional Service Manager
5 months ago
ชลบุรี, Thailand PRTR Full timeOur client is the world leader in commercial laundry. **Responsibilities** - Conducting training schools on-site with customers on product service procedures for current and discontinued products. - Providing on-site assistance and assisting with factory schools when necessary. - Maintaining regular contact with customers by telephone, in writing and in...