Customer Service Manager

4 weeks ago


ชลบร, Thailand Lexzau, Scharbau GmbH & Co. KG Full time

**Customer Service Manager (Customs Clearance)**

**Your Responsibilities**
- To provide excellent customer service and maintain excellent Operational Customer relationship management to Customs Clearance Import/Export customers
- To cooperate within Customs Clearance operation department Import/Export and intra department with transport and freight (if any) in problem solving, report status and provide proactive solution to customers
- To receive claims, complaints, questions, concerns and suggestions from customers and cooperate within departments involved to ensure customer operational problems or issues are resolved or provide proper guidance promptly
Prepare Corrective & Preventive Action & Non - conformance Service
- To monitor KPI and assure that committed KPI’s are met to customer satisfaction
Identify, Prepare and roll out Improvement Plan to close operational gaps
- To issue MOM from customer operational meeting and conduct internal improvement meeting across related departments
- To be key focal contact for Sales team in rolling out new customer implementation, SOP training, billing and selling rate to operation
- Following up on Track & Trace report and support data to customer
- Any special assignment by superior

**Your Profile**
- Bachelor’s degree or Higher in related fields
- Over 5 years working experience in the same field (Logistics, International Freight Forwarder)
- Strong knowledge in Customer Service for Logistics Operations and highly service minded mentality
- Able to serve customers with complex needs and high expectations.
- Good experience in Sea freight & Customs Import / Export Clearance process
- Able to analyze data, statistics and translate results into better solutions
- Skilled in using tools for root cause analysis, problem-solving and improvement solution.
- Able to multitask, prioritize, and manage time efficiently
- Good Command of English (written and spoken)
- Computer skills with Microsoft Office (ฺPivot Table, Vlookup etc.)
- Must have a car and a driver's license.

**We offer**
For more information visit our Website.

**Contact Person**
- Thodsawat Chaksupa

**Follow Leschaco**
- Twitter
- LinkedIn
- WeChat
- Xing



  • พัทยา, ชลบุรี, Thailand TripFactory Full time

    **Job Title**:Service Points Manager - Destination Management Company (DMC) **Position Overview**: The Service Points Manager is responsible for overseeing and optimizing service points across various destinations. This role ensures that all service touchpoints deliver exceptional customer experiences, aligning with the DMC’s operational standards and...

  • Customer Service

    4 weeks ago


    ชลบุรี, Thailand PRTR Full time

    Our client is the world’s leading manufacturer of Speed Queen brand (Laundry), a leading brand from the United States. **Responsibilities** - Assisting the Customer Service Supervisor in performing the best practice of customer service to internal and external customers and distributing processes of improvement. - Supervising team members while ensuring...

  • Customer Service

    4 weeks ago


    ชลบุรี, Thailand บริษัท คุณมณี จำกัด Full time

    **Customer Service**: **รายละเอียดงาน**: ตอบแชต...


  • ชลบุรี, Thailand Lexzau, Scharbau GmbH & Co. KG Full time

    **Officer Customer Service (Customs Clearance)** **Your Responsibilities** - Prepare customs process for export shipment with correctly detail - To understand and check the correctness of document that customer required before sent original document to customer or consignee, such as B/L, FTA form, CO chamber, Legalized or any other required document to...


  • ชลบุรี, Thailand บริษัท อมตะ คอร์ปอเรชัน จำกัด (มหาชน) Full time

    **Customer Relations Manager**: - Company: - AMATA Summit Ready Built Co.,Ltd.- Location: - AMATA City Chonburi Office**Key Responsibilities**: - Responsible for customer relationships after the sale process is complete. - Develop customer relations strategy, improve tenant’s database to ensure customers are satisfied with company product and service. -...


  • ชลบุรี, Thailand Reeracoen Thailand Full time

    **Overview**: **Salary**: 45,000 THB ~ 55,000 THB**Industry**: Manufacturing(Other)- Establish sustainable relationships with internal and external customers. - Perform order management activities such as order receiving, order confirmation, stock allocation & reservation, price clarifications, order tracking, credit check, back-order reporting, drop...


  • ชลบุรี, Thailand CHG Full time

    Provide service and help, including building relationship with customers in branch, following the standards to satisfy customers effectively - Provide service, advice, and problem-solving to customers in branch to satisfy customers and achieve organization objectives - Coordinate with relevant functions internal and external branch to support the operations...


  • พัทยา, ชลบุรี, Thailand PT. Teknologi Perdana Indonesia Full time

    We are one of the leading players in the fast-growing e-hailing services industry. Our mission is to provide convenient, reliable, and safe transportation solutions to our customers. With our innovative technology and commitment to excellence, we are reshaping the way people travel in Thailand. This job is definitely for you if you are an active...


  • ชลบุรี, Thailand บริษัท เซ็นทรัลพัฒนา จำกัด (มหาชน) Full time

    อสังหาริมทรัพย์ วันนี้ - คุณสมบัติพื้นฐาน - งานประจำ- 1 - 3 ปี- ชลบุรี ระยองและภาคตะวันออก- ปริญญาตรี-...

  • Customer Service

    4 weeks ago


    เมืองชลบุรี, ชลบุรี, Thailand บริษัท เจวาย เอ็กซ์เพรส จำกัด Full time

    Customer Service (ประจำคลังเกตเวย์ชลบุรี) รับสมัครด่วน สถานที่ปฏิบัติงาน : ชลบุรี(เมืองชลบุรี) สาขาอาชีพหลัก : บริการลูกค้า/ลูกค้าสัมพันธ์/Call...


  • ชลบุรี, Thailand TripFactory Full time

    **Position Overview**: The Electronic Service Officer (ESO) will be responsible for managing and delivering electronic services and support to clients and internal teams within the DMC. This role focuses on enhancing the digital customer experience, ensuring seamless operation of electronic systems, and providing timely assistance to users. **Key...


  • พัทยา, ชลบุรี, Thailand บริษัท โซเด็กซ์โซ่ เฮ็ลธแคร์ ซัพพอร์ท เซอร์วิส (ประเทศไทย) จำกัด Full time

    บริษัท: - บริษัท โซเด็กซ์โซ่ เฮ็ลธแคร์ ซัพพอร์ท เซอร์วิส (ประเทศไทย) จำกัด - รายละเอียดงาน: - To adhere to SODEXO WAY Service Standards - To co-ordinate with all department of operation in ensuring highest...


  • ชลบุรี, Thailand United Overseas Bank (Thai) Public Company Limited Full time

    **About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...


  • แหลมฉบัง, ชลบุรี, Thailand Celestica Full time

    Customer Program Management Analyst Req ID: 123499 Remote Position: No Hiring Manager: Nitinart Schoemaker Band: 07 Region: Asia Country: Thailand State/Province: Chonburi City: Laem Chabang **General Overview**: **Functional Area**: OPS - Operations **Career Stream**: CPM - Customer Program Management **Role**: Analyst **SAP Short Name**: ANA **Job...


  • พัทยา, ชลบุรี, Thailand Celestica (Thailand) Limited Full time

    Participates as a member of a customer focus team and acts as an interface between customers and the team. Receives, reviews and monitors status of customer orders. Works with internal and external customers to identify and resolve issues that may affect the on-time delivery of the product(s). Communicates customer requirements and issues in production...


  • แหลมฉบัง, ชลบุรี, Thailand Celestica Full time

    Req ID: 125114 Remote Position: No Region: Asia Country: Thailand State/Province: Chonburi City: Laem Chabang **General Overview**: **Functional Area**: OPS - Operations **Career Stream**: CPM - Customer Program Management **Role**: Analyst **SAP Short Name**: ANA **Job Title**: Customer Program Management Analyst **Job Code**: ANA-OPS-CPM **Job Level**:...


  • ชลบุรี, Thailand Lexzau, Scharbau GmbH & Co. KG Full time

    **Your Responsibilities** - Handle outbound shipment from customer/or any other who assigned the shipment to meet customer’s KPI and customer satisfaction - Prepare customs process for export shipment with correctly detail - Consult to customer for any requirement - Understand and check the correctness of document that customer required before sent...


  • ชลบุรี, Thailand บริษัท เลสชาโก้ (ประเทศไทย) จำกัด Full time

    วันนี้ - คุณสมบัติพื้นฐาน - งานประจำ- 2 - 4 ปี- ชลบุรี- ปริญญาตรี- ขึ้นอยู่กับคุณสมบัติและประสบการณ์- หน้าที่และความรับผิดชอบ - Handle outbound shipment...


  • พัทยา, ชลบุรี, Thailand Celestica (Thailand) Limited Full time

    Manages staff to ensure timely and accurate purchase, movement and control of inventory. Maintains responsibility for performance management, development, recognition, coaching and compensation of employees. Reassigns personnel as necessary to optimize work. Acts as a liaison with customers to ensure forecast commitments are met. Maintains continuous...


  • ชลบุรี, Thailand Tek info asia Full time

    Manage existing customers and develop new potential opportunities. - Understand customer's needs, provide ongoing support, and identify opportunities for business growth. - Managing customer RFQ/RFP, check, and buy-off for submission. - Reviewing Business contracts, manufacturing service agreements, and negotiations. - Prepare accurate sales forecasts,...