Customer Service

5 months ago

ชลบร, Thailand PRTR Full time

Our client is the world’s leading manufacturer of Speed Queen brand (Laundry), a leading brand from the United States.

**Responsibilities**
- Assisting the Customer Service Supervisor in performing the best practice of customer service to internal and external customers and distributing processes of improvement.
- Supervising team members while ensuring that every task is done correctly and effectively and making sure that all aspects of customer service are established well.
- Assisting in completing the duties of the customer service supervisor, preparing reports of the customer service team, and serving as the customer service supervisor when their superior is not around.
- Being responsible for helping in the development and execution of training programs for customer service representatives.
- Assisting customers in placing product, equipment, and parts orders by providing information including features, pricing, availability, shipping schedules, special promotions, and preparing quotations.
- Preparing and reviewing export documents including commercial invoices, packing lists, NAFTA certificates, SLIs, banking documents, sight drafts, L/C’s, etc., then following the progress of orders and applicable revisions to ensure that shipment coincides with the product ordered and shipping dates.
- Performing other related, incidental, and similar duties as assigned.

**Position Qualifications**:

- **Knowledge/ Experience**
- Solid knowledge and understanding of Customer service.
- At least 5 years experience in customer support in a manufacturing environment.
- **Skills and Abilities**
- Proficient computer skills, including Microsoft Office (Word, PowerPoint, Outlook, and Excel).
- Effective verbal and written communication skills in English.
- Ability to be highly organized with an attention to detail.
- Ability to multi-task and meet deadlines with self-motivation and proactivity.
- SAP and related ERP are preferred.
- **Education**
- Bachelor’s degree in business administration, management, finance, or related field preferred.

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