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Customer Service Manager

5 months ago

กรงเทพมหานคร, Thailand JAC Recruitment Full time

**Customer Service Manager**:

- Job title:
- Customer Service Manager- Contract type:
- Permanent- Location:
- Bangkok- Specialisation:
- Logistics and Supply Chain- Reference:
- PR/113808- Contact details:
- Kanwara Taensoongnurn (Bow)- Job published:
- February 13, 2024 11:02**Position **:Customer Service Manager**
**Business Type **:Freight Forwarding**
**Working day : Mon - Fri 09.00-18.00**
**Location : Sriracha,Chonburi**
**Benefit**:

- **Salary Total Package 70,000 - 80,000 THB/ month**:

- **Bonus**:

- **Provident fund**:

- **Insurance**

**Qualifications**:

- Bachelor’s degree in Business Administration, Business English, Logistics&Supply chain Management, or related field.
- Minimum 8 years of Customer Service in the Freight Forwarding field.
- Good knowledge of **Customs Clearance.**:

- Good command in English and can communicate with Oversea Customers.

**Job description**
- Coordinate and support sales team activities, freight forwarder ,shipping and
clients to provide professional services.
- Maintain good relationship with customer, handling the daily delivery import - export matters and ensure supply of goods on time.
- Responsible for receiving customer orders, reconciliation and billing.
- Responsible for placing orders with suppliers, and tracking orders to complete the payment, reconciliation with suppliers against payment.
- To cooperate within Customs Clearance operation department Import/Export and intra department with transport and freight (if any) in problem solving, report status and provide.
- Communicate customer feedback and insights to relevant teams to drive product and service improvements.
- Develop and implement strategies to enhance customer satisfaction and loyalty.