Senior Customer Success
5 months ago
**Industry**:
Software- Responsibilities:
- Establish clear client retention goals.
- Process milestones for the clients and employees to work toward.
- Assist customers with setting up and navigating programs or software.
- Promote the value of the product.
- Upsell services and products with the brand image.
- Promote value through customer experience.
- Assist in creating training courses and educational materials.
- Review customer complaints and concerns and seek to improve the customer experience.
**Qualifications**:
**Requirement**:
- Qualifications:
- Bachelor's Degree or higher in relevant fields.
- Proven work experience as a Customer Success or similar role.
- Experience working with brand image and promoting value through customer experience.
- Exceptional ability to communicate and foster positive business relationships.
- Technical skills required, as they relate to the use of the product or service.
- Experience in managing a diverse group and training each according to company standards.
- Ability to work effectively across multiple departments.
- Knowledge of the healthcare industry is a plus.**English Level**:
Level 4 - Conversational Level**Other Language**:
None
**Addition Information**:
**Benefit**:
- Employee Benefits:
- Annual Leave 12 days
- Group insurance (since day 1)
- Provident Fund (after joined 1year)
- Variable Bonus (upon performance)
- Salary increment (evaluation twice a year)**Working Hour**:
9.30 ~ 18.30**Holiday**:
Sat-Sun
Public Holidays**Job Function**:
- Customer Success
- Account Executive
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