Operations PMO Lead
3 days ago
DepartmentOperations- LevelExperienced (Team Lead)- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.
- Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.
- Develop full-scale project plans and associated communications documents (SOP / WI).
- Ensure that the project meets its deliverables in agreed schedule, as per the scope, within stipulated budget and as per the quality standards.
- Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
- Liaise with project stakeholders on an ongoing basis.
- Ensures project scope and deliverables are defined and agreed with all relevant parties.
- Acts as an escalation point for problems and complaints, and manages compliance, contingency, and risk situations within its own area of control.
- Monitor and manage resources in a cost effective manner, identify opportunities for cost reduction, and action cost reduction initiatives.
**Requirements**:
- Project management experience
- Process improvement and cost reduction knowledge
- P&L knowledge
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