Senior Customer Service Agent

7 months ago


กรงเทพมหานคร, Thailand Pasona HR Consulting Recruitment (Thailand) Co.,Ltd Full time

Job ID
52021

Business
IT, Software, Telecommunications

Job Detail
Customer Support:

- Ensure a positive customer experience through effective communication and issue resolution

Order Management:

- Process and track customer orders, ensuring accuracy and adherence to established procedures
- Collaborate with logistics and fulfillment teams to monitor order status and provide shipping/delivery updates to customers

Product Knowledge:

- Develop a deep understanding of the company's products and services to assist customers effectively
- Stay updated on product features, specifications, and promotions

Issue Resolution:

- Investigate and resolve customer complaints or issues promptly and professionally.
- Collaborate with internal teams to address complex problems and provide solutions.

Returns and Refunds:

- Manage the returns and refund process, ensuring compliance with company policies.
- Guide customers through the return process and facilitate refunds as needed.

Communication:

- Communicate proactively with customers regarding order updates, promotions, and any relevant information.
- Work closely with other departments to relay customer feedback and contribute to continuous improvement.

Quality Assurance:

- Monitor and maintain the quality of customer interactions, ensuring adherence to service standards.
- Identify areas for improvement in customer service processes and contribute to ongoing training initiatives.

Salary

30,000 - 35,000 (THB)

Location
Bangkok

Required work
experience
- Bachelor's degree
- Must have experience from Lazda or Shoppee in system operation
- Training or certification in customer service is advantageous
- Previous experience in customer service, preferably in an e-commerce environment.
- Good English communication is a must
- Ability to navigate and use customer service software and e-commerce platforms.
- Problem-solving skills and the ability to think critically in high-pressure situations.
- Familiarity with order processing, returns, and refunds in an online retail setting.
- Adaptability and a positive attitude in a fast-paced work environment
- Able to start working immediately is highly preferred



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