Senior Customer Service

5 months ago


กรงเทพมหานคร, Thailand RGF Full time

**Job Detail**:

- Senior Customer Service (Chinese Speaking) (30K-35K) (SDG-104449)
- เจ้าหน้าที่อาวุโสฝ่ายบริการลูกค้า (ภาษาจีน)-
- Create job files and Issue reconciliation sheets after shipment completion.
- Co-ordinate with sales/customer/and overseas agent & Key account for obtaining shipment instructions and follow the SOP requirements.
- Co-ordinate with customer/carrier/supplier and related department for export process.
- Follow up orders and keep customers informed of the cargo movement.
- Handle all relevant export documents.
- Take personal responsibility for solving problems, to follow up requests and / or problems that customers experience.
- Check quality and accuracy of works to meet company standards and objectives.
- Recheck debit/credit from oversea & complete Billing to customer, oversea agent & all vendors.
- Other tasks as assigned by Manager- สร้างไฟล์งานและออกเอกสารกระทบยอดหลังจากการจัดส่งเสร็จสิ้น
- ประสานงานกับฝ่ายขาย/ลูกค้า/และตัวแทนในต่างประเทศ & บัญชีหลักเพื่อรับคำแนะนำในการจัดส่งและปฏิบัติตามข้อกำหนด SOP
- ประสานงานกับลูกค้า/ผู้ขนส่ง/ซัพพลายเออร์ และแผนกที่เกี่ยวข้องสำหรับกระบวนการส่งออก
- ติดตามคำสั่งซื้อและแจ้งให้ลูกค้าทราบถึงความเคลื่อนไหวของสินค้า
- จัดการเอกสารส่งออกที่เกี่ยวข้องทั้งหมด
- รับผิดชอบส่วนบุคคลในการแก้ไขปัญหา ติดตามคำขอ และ/หรือปัญหาที่ลูกค้าประสบ
- ตรวจสอบคุณภาพและความถูกต้องของงานให้เป็นไปตามมาตรฐานและวัตถุประสงค์ของบริษัท
- ตรวจสอบเดบิต/เครดิตจากต่างประเทศอีกครั้ง และจัดทำการเรียกเก็บเงินให้กับลูกค้า ตัวแทนในต่างประเทศ และผู้ขายทั้งหมด
- งานอื่นๆ ตามที่ผู้จัดการมอบหมาย
- Thai nationality, Male, Female, age 26 - 35 years old- Bachelor's degree
- Bachelor’s Degree in Logistics & Freight Forwarding or related field.
- 2-4 years experience in Logistics, Shipping/ Airline/ Freight Forwarder business.
- Proficient in MS-office (excel, word, and Power Point)
- Good command in English (communication with Chinese report line, clients and documents)
- Good command in Chinese language (communication with report line and client)- Preferably with working Experience and knowledge in Global logistics.
- Computer knowledge with software and hardware is a plus
- Pleasant personality, Service-orient minded and Self-motivated.

Language Skill
- English level : Conversational
- Japanese level : None
- Workplace Area: MRT Phetchaburi
- Working Hour: 9:00-18:00(Monday - Friday)
- About the Benefits
- 30,000-35,000THB
- About the company
- Product & Service: Logistic service
- Business Type: Distribution / Transportation / Warehousing;- สัญชาติไทย, ชาย, หญิง อายุ 26 - 35 ปี- ปริญญาตรี
- วุฒิปริญญาตรี สาขาโลจิสติกส์และการขนส่งสินค้า หรือสาขาที่เกี่ยวข้อง
- มีประสบการณ์ 2-4 ปีในธุรกิจโลจิสติกส์, ชิปปิ้ง/ สายการบิน/ Freight Forwarder
- มีความเชี่ยวชาญใน MS-office (excel, word และ Power Point)
- สามารถใช้ภาษาอังกฤษได้ดี (สื่อสารกับสายรายงานชาวจีน ลูกค้า และเอกสาร)
- สามารถใช้ภาษาจีนได้ดี (สื่อสารกับสายรายงานและลูกค้า)- มีประสบการณ์การทำงานและความรู้ด้านโลจิสติกส์ระดับโลกจะพิจารณาเป็นพิเศษ
- มีค



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