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Ms Chief Operations Officer

4 weeks ago

กรงเทพมหานคร, Thailand Ericsson Full time

**About this opportunity**:
We are looking for MS Chief Operations Officer (MS COO) based in a Customer Unit/Market Area, who leads the delivery of the Services contracted under the Managed Services Agreement (MSA) for a specific customer.
This role acts as role model for ethical conduct and sets expectations for strong culture of compliance internally and towards key customer interfaces. The role has significant autonomy and empowerment to ensure success in leading the delivery of a Managed Services contract to a customer.

**What you will do**:

- End to end responsible for managed services contract for a specific Customer
- Ericsson’s primary contact and escalation point for all matters relating to the execution of the contract including commercial, security & EHS / OHS-related issues
- Profitability & business case fulfilment including contract delivery transformation;
- identify & help secure add-on sales that meet MS Networks Margin requirements to
- ensure continuous improvement of profitability & revenue; decisively adding value to
- customer’s & Ericsson business
- Ensuring financial and operational performance monitoring & reporting, and driving
- improvement plans when needed
- Management and development of the customer relationship for the specific contract
- and ensuring customer satisfaction
- Fulfilment of the contract scope and SLA, and delivery execution ensuring that all
- services contracted under the MSA are delivered according to contractual obligations
- and requirements
- Managing the customer interface with respect to all service delivery contracted under
- the MSA for a specific customer
- All solutions delivered to Customer by delivery organizations under MSA scope
- Environmental and Occupational Health and Safety (EHS/OHS) as it relates to the
- contract, ensuring work executed follows Ericsson procedures and standards and
- EHS/OHS local laws and regulations
- Planning with the KAM for contract retention and support the KAM organization in
- contractual renegotiation or pre-sales for the specific customer
- Line management of the MSCLT organization including ensuring subordinates adhere to Ericsson Code of Business Ethics
- Securing fulfillment of the MSN objectives and responsibilities

**The skills you bring**:

- MS Delivery SLA and Business Case Fulfillment
- MS Customer Relationship Management
- MS Delivery Solution
- Contract Development & Management
- Line management of all people in MSCLT organization
- Delivering Results
- Commercial Thinking
- Contract Negotiation
- Ericsson Operations Engine Mode Of Operations
- Ethical Leadership
- Governance, Risk & Compliance
- Local Laws & Regulations Knowledge
- Occupational Safety And Health
- Performance Improvement.
- Work Level Agreement (WLA) and Service Level Agreement (SLA)

**Why join Ericsson?**

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

**What happens once you apply?**

Click Here to find all you need to know about what our typical hiring process looks like.

We are proud to announce Ericsson Thailand have been again officially Great Place to Work Certified in 2023. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.

**Primary country and city**: Thailand (TH) || Bangkok

**Req ID**: 760715