Time-sensitive Content Operation Team Lead

2 weeks ago

กรงเทพมหานคร, Thailand TikTok Full time

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

Our Search Operations team supports our efforts to address objectionable or disturbing content which could include images of violence, animal cruelty, hate speech, violent extremism, or content that exploits or endangers children. The team plays a vital role in analyzing user searches and search strategy optimization to ensure a positive and safe user experience for our community.

What will I be doing?
- Responsible for improving core Prod ops metrics in APAC markets, including but not limited to regional search growth, content expansion and user experience
- Lead, manage, recruit & develop regional content operation teams, helping them to achieve their full potential and maintain high standards & quality of work
- Continuously evaluate outcomes, manage performance, establish and optimize the workflow and SOPs, report, analyse, and optimize the cross-market team-working process to ensure content strategy enforcement, content productivity and quality, as well as efficiency goals to be met
- Lead the team to perform policy, process & strategy localization, use RCA, data analysis & deep divesto strengthening the team's understanding and performance, establish and maintain content criteria in various markets, provide professional suggestions for optimization
- Cooperate with cross-functional teams such as product, research & development, local operation teams to optimize search content strategies and achieve regional targets
- Please note that this position involves exposure to sensitive content, including but not limited to vulgar content, violence, pornography, and fake news
- Your ability to work in a high-tempo environment, adapt, and respond to the day-to-day challenges of the role.
- Your resilience and commitment to self-care to manage the emotional demands of the role.

**Qualifications**:
What should I bring with me?
- Bachelor degree or above; minimum 8 years relevant work experience in the tech industry, including but not limited to content, operation, news, search or related areas; minimum 5 years management experience, preferably in cross-market management;
- Excellent multi-language skills, profound understanding of APAC market culture/user/media/content, both English and market language can be used as the working language;
- Expertise in data analysis, cross-cultural communication and comprehensive project management ;
- Experience in working with multiple stakeholders and collaborating across business units;
- Familiar with search engines and social media platforms, including but not limited to TikTok, Twitter, Instagram, Youtube, etc.
- Team player, goal-oriented, ready to embrace change and challenges, able to work in a global team efficiently.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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