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Technical Account Manager Dpi

4 weeks ago

กรงเทพมหานคร, Thailand Philips Full time

**Job Title**: Technical Account Manager DPI (Diagnostic and Pathways Informatics)

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions - the kind that make a real difference - when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

**In this role, you have the opportunity to make life better**
Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. So whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.

**You are responsible for**
- Serve as a single point of contact to ensure systems are healthy, up and running.
- Provide regular updates on solution performance.
- Track outstanding support issues & engage with customer support, as a customer advocate, to drive resolution/ensure speedy resolution of customer issues or engage with product management/3rd parties to prioritize defect resolution and system/product enhancements.
- Build & maintain trusting post sale relationships with assigned customer accounts.
- Conduct annual technical health checks, document and update unique site requirements & configuration, review change requests for completeness and compliance with support and customer requirements, and monitor storage utilization.
- Advise customer on how to maximize the use of existing solution & optimize technical environment.
- Proactively identify and mitigate the impacts of reconfigurations, upgrades or replacements of other customer systems.
- Successfully manage and monitor IBs of Diagnostic and Pathways Informatics (DPI) solutions in Thailand.
- Identify, analyse and fixed the solution to meet customer expectations for each and act as the company's point of contact for the customer.
- Serves as the Technical account manager, leading to team to make sure that solutions and business deliverables for Philips and the customer, so that customer expectations are met or exceeded.
- Provide prior communications and presentation/documentation, example EOL product to the customer and engaging customer to continuing using Philips solution at the proper criteria.
- Managing the customer proposal on service maintenance, change request documentation and explanation to customer. And help the DPI revenue recognition process by providing tracking and feedback as required.
- Managing expectation according to SLA & Ensures good and motivating working conditions for all related team members.
- Support Services team so that regular maintenance operations can take place inside the agreed SLA.
- Ensure that customers have sufficient information to enable them to deal with Philips in an efficient and cost-effective manner.
- Engaging a team member to be a better skilled and mind set, provide and suggest training Pathways for subordinate persons.
- Occasionally participate in the bidding and tendering processes as well as site survey.

**You are a part of**
A highly skilled, dynamic and motivated team working within both service and sales. A team that delivers solutions aimed to enhance the patient and clinician experience across the continuum of care, through collaboration and understanding the customer's needs.

**To succeed in this role, you’ll need a customer-first attitude and the following**
- Minimum 10 years’ experience of managing IT in healthcare environment.
- Education in IT or Engineering (bachelor/master level).
- Experience of working at operational level with good understanding of the overall picture.
- Experience and ability to handle multiple service simultaneously.
- Fluent in Thai and English, written and spoken.
- Experience of the workflow within Cardiology, Radiology department as well as Healthcare informatics environment of the hospital in Thailand.
- Experience of Hospital IT Projects, specifically RIS, PACS, VNA, Cardiology PACS, Digital Pathology and Imaging Software would be an advantage.
- Clear driving license and flexibility to travel when needed.
- Excellent communication skills, oral and written as well as the ability to present and communicate information, internally and externally.
- Good at prioritizing and can value what is important in a complex environment.
- Ability to work independently and proactively.
- Ability to manage and engage subordinates.
- Ability to iden

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