3 Pl Logistics Senior Associate

2 days ago


Thailand Pomelo Fashion Full time

**What's your role in the team?**:
Pomelo is a leading online fashion company in Emerging Asia. Backed by fashion and technology investors from across the world, Pomelo brings its unique fast fashion style to Emerging Asia through a technology-driven, vertically-integrated design, and production model. Our growth strategy is to merge our online focus of mobile and social with the latest trends and data.

We are looking for a Fleet Management Associate who wants to understand how an e-commerce fast fashion brand works and creates high value experience for customers. Are you the kind of person who enjoys planning, monitoring, managing on 3 party logistic relation, delivery KPI and performance? We are looking for talent to join our team.

You will work closely with the Fulfillment, Customer service, Operation Technology team under operations department to improve on delivery experience to customer, domestic logistic strategy & solution and provide better class in logistic quality, efficiency & costs. At Pomelo, each team member is expected to work autonomously, often setting their own objectives and key results.

**Responsibilities**
- Overseeing the shipping statuses of cross border and domestic delivery with all logistics partners.
- Ensure the daily packages handover from freight forwarder to domestic logistics partners are done completely,
- Accurately and smoothly in terms of cross border import customs clearance with corresponding manifest and shipping file.
- Monitoring daily 3PL delivery performance & ensure delivery statuses are sync to the Pomelo system.
- Monitoring return order and coordinating with 3PL(s) on returns process and status update to ensure no long pending returns
- Experience in B2B and B2C in cross border and domestic delivery, market benchmark and negotiation
- Identify problems in logistic operations at root cause both Pomelo operations and 3PL operations. Quick solution to solve problems.
- Implement projects and solutions according to assignments.
- Preparing & maintaining all logistics internal & external reports.
- Provided 3PLs invoices validation and analysis support in any cost impacted.
- Be the contact point for CS and WH for any day-to-day operational enquiries and issues related to shipments.
- Proficiently using the Pomelo system in investigating any abnormality of delivery
- Coordinating with 3PL to make necessary arrangements for additional package pickups from Pomelo Base.
- Collaborate with other regional Logistics team members in shipments follow-up and investigations.
- Administer and monitor 3PL claims in cases of damage or loss

**Who are we looking for?**:
**Qualifications**
- Bachelor Degree in Logistic/Transportation or Operations Management
- 3-5 years experience in related fields is a plus.
- Good eye for detail, Good reporting and analytical skills
- Natural problem solver
- Willingness to learn and high adaptability to new technology and ideas
- Extremely proactive, responsible, organized and ability to work in a fast-paced environment
- Ability to handle multiple complex-tasks/project with “result-oriented”
- Data-driven decision making mentality, fast learner and “can-do” attitude
- Excellent communication and interpersonal skills, with the ability to work independently and as a team
- Good command in English
- Experience with Microsoft’s Excel or Google’s Document will be an advantage


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