Technical Support
6 days ago
**Technical Support Responsibilities**:
- Identifying hardware and software solutions.
- Troubleshooting technical issues.
- Diagnosing and repairing faults.
- Resolving network issues.
- Installing and configuring hardware and software.
- Speaking to customers to quickly get to the root of their problem.
- Providing timely and accurate customer feedback.
- Talking customers through a series of actions to resolve a problem.
- Following up with clients to ensure the problem is resolved.
- Replacing or repairing the necessary parts.
- Providing support in the form of procedural documentation.
- Managing multiple cases at one time.
- Testing and evaluating new technologies.
- Conducting electrical safety checks on equipment.
**Technical Support Requirements**:
- Technical Support exp is a must
- 1 to 3 years in Technical Support in BPO Setting in Hardware, software experience.
- Proficiency in Windows/Linux/Mac OS.
- Attention to detail and good problem-solving skills.
- Excellent interpersonal skills.
- Good written and verbal communication.
**Job Types**: Full-time, Permanent
**Salary**: ฿31,900.00 - ฿41,200.00 per month
Application Question(s):
- Contact Number (Whatsapp/Viber)
- The work location is Kuala Lumpur, Malaysia; are you willing to relocate to Malaysia provided the company takes care of your relocation expenses?
- The Salary Budget is RM4100 - RM5300, are you okay with this?
**Education**:
- Bachelor's Degree (preferred)
**Experience**:
- Technical Support (BPO setting): 3 years (required)
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