Site Reliability Engineer

Skillet & experience required

• Expertise in High-Volume Transaction Systems:

- Proven experience in managing and optimizing high-volume transaction systems, preferably in banking or financial services.

• Strong Technical Background:

- Solid understanding of network, server, and application-level troubleshooting, with hands-on experience in using monitoring and observability tools (e.g., New Relic, Prometheus, ELK stack, Grafana).

• Proficiency in Programming and Scripting:

- Skills in programming and scripting languages (e.g., Python, Bash) to automate tasks and integrate systems.

• Experience with Cloud and Container Technologies:

- Knowledge of cloud service platforms (e.g., AWS, Azure, GCP) and container orchestration tools (e.g., Kubernetes, Docker) to deploy and manage services.

• Understanding of CI/CD Tools and Practices:

- Experience with CI/CD tools (e.g., Jenkins, Azure DevOps) and practices to facilitate rapid and safe deployments.

• Familiarity with Security Standards:

- Understanding of security best practices and compliance standards relevant to transaction processing and financial data.

• Analytical Skills and Problem-Solving:

- Strong analytical skills with the ability to solve complex problems under pressure.

Responsibilities

• Service Scalability and Optimization:

- Work closely with the cross-functional teams to define and establish service level objectives (SLOs) and service level agreements (SLAs) of the system

- Work closely with the development team to ensure the transaction services platform is scalable, identifying and addressing any scalability or performance limits.

- Work closely with the cross-functional teams to perform capacity planning and resource allocation to ensure optimal system performance and scalability.

- Optimize the performance of the transaction services to handle peak loads efficiently..

• Transaction services  Performance and Reliability Monitoring:

- Work collaboratively to develop and maintain monitoring tools, alerts, dashboards and processes to provide visibility into health, performance and reliability of transaction services, ensuring they meet SLAs.

- Setup monitoring system to measure key reliability metrics  ( i.e. MTTF, MTTR   MTBF, MTTD etc. )

- Analyze transaction patterns and identify potential bottlenecks or failure points in the platform.

• Incident Response and Troubleshooting:

- Work collaboratively with the Bank Operations support team as the first responder for any issues within the transaction services platform, employing a systematic troubleshooting approach to resolve issues quickly

- Develop and refine incident response protocols to minimize downtime and transaction failures.

- Conduct post-incident analyses to identify root causes and implement preventive measures to avoid future incidents.

• Continuous Integration/Continuous Deployment (CI/CD) for Transaction Services:

- Implement and maintain CI/CD pipelines for transaction services, ensuring smooth and reliable deployments with minimal impact on live environments.

- Automate service deployment and rollback procedures to enhance operational efficiency.

- Automate repetitive tasks and processes to improve efficiency and reduce manual intervention

• Security and Compliance Assurance:

- Ensure that all aspects of the transaction services platform adhere to industry security standards and compliance requirements, particularly those related to financial transactions.

- Work with the security team to implement and maintain security measures, such as encryption and access controls, to protect transaction data.

Working Location: Saengthong Thani Tower (Near BTS Chong Nonsri), Bangkok

If you require more information, please contact K. Pongpon Suksai (พงศ์พล) Tel