Network Engineer

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

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Job Summary: We are seeking a highly skilled and motivated IT Assistant Manager to support our IT operations, focusing on networking, firewall management, server administration, and IT security compliance (ISO The ideal candidate will assist in designing, implementing, and maintaining secure and reliable IT infrastructure while ensuring compliance with industry best practices.

What is your mission?

• Lead the administration, maintenance, and optimization of the company's network infrastructure (LAN, WAN, WLAN, Firewalls, VPN, Load Balancers).
• Oversee daily operations, ensuring network availability, stability, and security across multiple sites.
• Proactively monitor and analyze network performance, identifying and resolving complex issues.
• Perform advanced troubleshooting and escalation support for incidents that cannot be resolved by junior administrators.
• Plan and execute network upgrades, configuration changes, and security enhancements in coordination with the IT Infrastructure and Security teams.
• Develop and enforce network policies, standards, and procedures to ensure compliance with IT governance and security frameworks (ISO 27001, SOC 2, etc.).
• Maintain accurate network documentation including topology diagrams, configuration baselines, and access control records.
• Mentor and provide technical guidance to junior network and IT staff.
• Work closely with vendors and service providers for advanced support and project delivery.

Who are we looking for?

• Bachelor's degree in Computer Engineering, Computer Science, Information Technology, or related field.
• 5+ years of experience in network administration or a related IT infrastructure role, with at least 2 years in a senior or lead capacity.
• Strong expertise in networking technologies including TCP/IP, Routing , Switching, VLANs, VPN, Wireless, and QoS.
• Hands-on experience with enterprise-grade network devices such as Cisco, Fortinet, Palo Alto, FirePower, ForcePoint, or equivalent.
• Solid understanding of network security principles, firewall management, IDS/IPS, and access control.
• Proficiency with monitoring and diagnostic tools (e.g., SolarWinds, PRTG, Nagios, Wireshark).
• Certifications such as CCNA, CCNP, Fortinet NSE, Palo Alto PCNSE, or CompTIA Security+ are highly desirable.
• Strong leadership, problem-solving, and communication skills with the ability to work across teams and present to management.
• Experience in multi-site enterprise or data center environments is a plus.

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world's best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region's growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.