Assistant Manager

Join Bangkok's newest luxury wellness and spa destination—an urban oasis offering restorative hot pools, premium spa therapies and elevated wellness experiences. We are seeking an enthusiastic and committed Assistant Manager to support our pre-opening efforts and play a key role in daily operational excellence. Working closely with the Manager, you will help uphold luxury service standards, ensure seamless guest journeys and contribute to an exceptional wellness experience from day one.

About Novel Formula Group

Novel Formula Group is a fast-growing wellness and healthcare group specializing in supplements, health foods and advanced skin solutions. As we expand into the luxury wellness and spa sector, we are committed to delivering premium experiences rooted in holistic wellbeing and refined hospitality. We offer strong opportunities for professional growth across a diverse portfolio of businesses under Novel Formula Group.

About the Location

Our flagship wellness destination in Silom spans five beautifully designed floors, featuring indoor and semi-outdoor hot pools overlooking the city, seven private spa suites, and a signature restaurant and bar. Purposefully crafted as an atmospheric urban retreat, it offers elevated wellness experiences for both international travelers and local guests.

About the Role

The Assistant Manager will support the Manager in all aspects of pre-opening and post-opening operations. This includes assisting with service standard development, participating in staff recruitment and training, coordinating operational readiness, and ensuring daily operations run smoothly across wellness pools, spa suites and guest service/F&B touchpoints. You will help maintain a harmonious environment, drive team performance, and consistently deliver thoughtful, luxury-standard guest care.

Key Responsibilities (include, but are not limited to):

• Assist in pre-opening preparations, including SOP development, service standards, team onboarding and training coordination.

• Support day-to-day operations of hot pools, spa suites and guest/F&B service areas to ensure refined, efficient service flow.

• Maintain luxury wellness standards and support the creation of a serene and restorative environment.

• Help supervise, coach and motivate team members, fostering a culture of professionalism, mindfulness and guest-centered service.

• Coordinate scheduling, inventory, cleanliness, safety and cross-departmental communication.

• Assist in the implementation of wellness menu offerings and programming.

• Ensure exceptional guest experience—greet guests, support registration/check-in, anticipate needs and resolve concerns with grace.

• Handle spa reservations, guest check-ins and provide informed recommendations on treatments and services.

• Support retail performance through upselling and cross-selling where appropriate.

• Perform other operational tasks as assigned.

Qualifications & Skills

• Minimum 3–5 years relevant experience in luxury hospitality, wellness, spa or premium retail environments; prior supervisory experience preferred.

• Strong hands-on experience in wellness, spa and/or F&B operations.

• Pre-opening experience is highly advantageous.

• Solid understanding of luxury service standards with strong attention to detail.

• Strong leadership potential with the ability to guide, support and motivate teams.

• Excellent organizational, communication and problem-solving skills.

• Ability to manage multiple tasks and adapt in a dynamic environment.

• Friendly, energetic and service-driven personality with a positive, proactive attitude.

• Immaculate grooming and professional presentation.

• Flexibility to work weekends, evenings and holidays as required.

• Spa management certification is a plus.

• Male candidates are preferred due to our predominantly male guest profile.

We offer a competitive and flexible remuneration package designed to attract outstanding hospitality talent.