Customer Success Tech Specialist

1 week ago

Bangkok, Bangkok, Thailand Silkron Full time ฿900,000 - ฿1,200,000 per year
  • To ensure total customer satisfaction and customer success.
  • To provide first level support to the local and oversea customers.
  • To identify and diagnose technical issue and guide users through step-by-step solutions to resolve the problem.
  • To be the main communication channel with customers.
  • To perform minor product testing and evaluation from customer's perspective.
  • To keep track and follow-up on all open issue with development teams.
  • To prepare and maintain knowledge base, user guides, help documents and FAQs.
  • To formulate training contents, plan and conduct trainings to the customers.
  • To provide feedback to internal teams for continuous improvement.
  • To improve customer support processes continuously by offering feedback and recommendations for increased efficiency and effectiveness.
  • To stay up-to-date with the latest product feature information to offer precise and prompt support to customer

Pre-requisites:

  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Business Studies, Business Management, Customer Service, Computer Science/Information Technology, Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Engineering (Industrial), Engineering (Mechatronic/Electromechanical) or equivalent.
  • Effective
    Thai communication skills
    in both verbal and written is a
    MUST
    .
  • Understanding English
    in both verbal and written is a
    MUST
    .
  • Excellent interpersonal collaboration and coordination skills.
  • Able to work independently with positive thinking, result-oriented, strong organizational skills, and comfortable managing multiple competing priorities.
  • Passionate and enthusiastic in improvisation, problem-solving and customer satisfaction.
  • Able to support customers remotely and on-site.
  • Willing to travel and work over-time, over weekend and on night-shift if and when required.
  • Practical knowledge in computing hardware is preferable.
  • Simple design and creativity skills are preferable.
  • Knowledge in Windows, Android and IT is added advantage.
  • Experienced candidates are encouraged to apply.

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