Customer Success Associate

22 hours ago

Bangkok, Bangkok, Thailand Palexy Full time

CUSTOMER SUCCESS ASSOCIATE (THAI SPEAKING)

Location: Bangkok, Thailand

Our AI-powered retail performance management solutions transform existing in-store CCTV cameras into powerful BI systems for retailers to boost store conversion, improve customer service, and achieve operational excellence.

Recognized as one of the top 10 Indoor Mapping Analytics Vendors by CBInsights in 2021 & 2023, we have deployed our AI solutions to 100+ enterprise & mid-market retailers in APAC such as Central Retail, Supersports, CMG, Powerbuy, Guardian, Aldo, Sony, etc.

Our Customer Success Team is seeking a
Customer Success Associate
for our Bangkok Office to help customers maximize values of our data platform, successfully adopt our product and assist them with technical problems. Ultimately, you will help establish our reputation as a company that offers excellent consulting service. You will report to the Head of Customer Success and will support the adoption, retention and growth of our customer base.

Responsibilities

  • Respond to customer queries and provide assistance in a timely and accurate way, via phone, email or chat.
  • Proactively follow up with internal and external stakeholders to address customer feedback.
  • Conduct product training sessions for end users.
  • Assist Customer Success Managers in preparing training materials, weekly/monthly reports, adhoc analysis reports with the provided frameworks.
  • Identify opportunities for product improvement by proactively connecting with customers and understanding their needs

Qualifications and skills:

  • 1-2 years experience as a Customer Support, or similar role;
  • Good at data analysis, communication and problem-solving skills;
  • Planning & Good organization skills, honesty, and attention to detail;
  • A quick learner in new technology tool;
  • Eagerness to learn, develop, and get involved in a wide range of tasks.

Benefits from working with Palexy team and our customers:

Palexy's culture: Palexy's culture: We are a fast-paced, always learning, open-minded, diverse-background team that is up for competing globally in a rapidly growing field. We will listen to your ideas, challenge them, build on them, and together make good ideas even better and execute them to the best of our efforts.

Palexy's customers: Our customers are data-driven retailers who are looking to improve their process and optimize their operations. If you enjoy working with different teams from different businesses and empowering them to use data & AI to make better, faster decisions, you will enjoy this role.

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