Customer Success Specialist

1 week ago

Bangkok, Bangkok, Thailand HYRED Full time ฿1,200,000 - ฿2,400,000 per year

Our client is a leading regional software company that uses the power of AI voice automation to supercharge customer experiences.

What the client is looking for

A tech savvy consultant who sees the fun in owning the discovery, solution design, validation, and competitive aspects of opportunities.

About the job

  • A product evangelist with the ability to educate on the business value of company's solutions through detailed solution demonstrations of the value points.
  • Translate and align their products to maximise the customer's ROI on value.
  • Identify where best to utilise specialists and experts in the sales cycle while taking a technical leadership role within the deal cycle.
  • Conduct PoC/PoV to help customers understand the solutions to their business requirements.
  • Work on multiple prospects simultaneously prioritising through engaged communication with other teams or through partners.
  • Keeping up to date on their technology, you will have a chance to present at webinars, conferences, or other marketing engagements

You would have:

  • 5+ years of one or more of the following: After-sales and Project experience in Software-as-a-Service solutions.
  • Software background is to must-have, Key Account service experience is nice to have.
  • Project management, account management, problem-solving and analytics skills, service attitude, communication, and collaboration across teams.
  • Have business analytics experience and need to know SQL or other database languages.
  • Superior solution scoping abilities, using existing solutions and influencing new product development.
  • Thai and English communication skills (a must).

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