Customer Success Specialist

5 days ago

Bangkok, Bangkok, Thailand Asia Internship Program Full time

Company Description

Asia Internship Program is a professional service provider specializing in creating meaningful internship experiences in Asia. Our customized programs are tailored to applicants' skillsets, expectations, and career goals. AIP works closely with every candidate to ensure each internship position matches perfectly with their profiles. We support our interns throughout the entire process, from application to the completion of their internship, ensuring a smooth and rewarding experience abroad.

Role Description

We are seeking a detail-oriented and engaging Customer Relationship Specialist to join our Asia Internship Program (AIP) team. As a Customer Relationship Specialist, you will be responsible for conducting interviews with prospective interns, managing their application process, and ensuring a smooth transition to the screening and deposit phases.

Responsibilities:

  • Review applications to identify potential candidates for our diverse internship programs
  • Conduct in-depth interviews with prospective interns to understand their qualifications, interests, and suitability
  • Collaborate with internal teams to facilitate the screening process and ensure timely progression to the deposit phase
  • Provide exceptional communication and follow-up with candidates to guide them through the application and screening stages
  • Maintain detailed records of interviews and candidate interactions to support internal decision-making
  • Uphold AIP's core values of integrity, excellence, and commitment in all interactions with candidates

Qualifications:

  • Minimum of 2 years of experience in interviewing, customer relations, or a related field
  • Strong skills in interviewing techniques and understanding candidate needs
  • Excellent communication and interpersonal skills, both verbally and in writing
  • Ability to work independently and as part of a team, managing multiple candidates simultaneously
  • High level of organizational skills and attention to detail
  • Native or equivalent fluency in English

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