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Operations Manager

6 hours ago

Chiang Mai, Chiang Mai, Thailand Iron Software Full time

Overview

We're looking for an experienced
Operations Manager
to strengthen our operations at Iron Software. This role combines strategic and hands-on HR leadership — overseeing recruitment, employee engagement, performance management, and compliance across our growing global team.

You'll play a key role in shaping Iron's culture and ensuring that every part of the employee lifecycle — from hiring to development — runs smoothly and reflects our company values. This is a great opportunity for a proactive, empathetic, and detail-driven HR professional who enjoys building structure, supporting people, and driving continuous improvement.

Key Responsibilities

Recruitment & Onboarding

  • Lead full-cycle recruitment processes across departments — from writing job descriptions and sourcing candidates to coordinating interviews and managing offers.
  • Ensure candidate experience reflects Iron's culture and values at every stage.
  • Conduct HR screening calls to assess culture fit and role alignment.
  • Coordinate onboarding for new hires, including documentation, orientation, and visa/work permit processes.
  • Maintain and refine recruitment pipelines and performance analytics to support data-driven hiring decisions.

HR Operations & Compliance

  • Oversee monthly payroll preparation, salary adjustments, and benefit administration in collaboration with the accounting team.
  • Ensure employee records, contracts, and HR systems are accurate, secure, and compliant with Thai labour law and company policies.
  • Maintain and update HR policies, handbooks, and standard operating procedures.
  • Coordinate insurance, leave, and attendance tracking.
  • Support ISO and data-protection documentation relevant to HR.

Employee Relations & Development

  • Partner with managers to guide employee performance reviews, goal setting, and development planning.
  • Foster open communication, engagement, and positive team culture through surveys, check-ins, and events.
  • Identify opportunities to improve HR processes and strengthen employee experience.

Skills & Qualifications

  • Bachelor's degree in Human Resources, Business, or related field.
  • 3–6 years' experience in HR, including recruitment and operations management.
  • Solid knowledge of Thai labour law and HR compliance.
  • Excellent communication, organizational, and interpersonal skills.
  • Proficient in Google Workspace; experience with HR tools.
  • Fluent in Thai with good English communication skills.
  • Strong sense of ownership, confidentiality, and professionalism.

About Iron Software

Iron Software develops a suite of .NET tools that help software engineers work faster and smarter. Founded in the U.S. with its main development center in Chiang Mai, Iron Software supports millions of users globally — including teams at NASA, Aetna, and Tesla.

You'll be joining a friendly, collaborative team that values creativity, structure, and personal growth in a relaxed, professional environment.

Benefits

  • 25–30 days holiday vacation
  • Private healthcare contribution
  • Full salary during sick leave
  • On-site breakfast and lunch provided daily
  • Comfortable, modern workspace with a private café

Term:
Full-time, permanent

Location:
Chiang Mai, Thailand