Customer Success Executive

4 days ago

Bangkok, Bangkok, Thailand EVP Corporation Co., Ltd. Full time

Job Descriptions

  • Provide the suitable solutions to each clients' requirement to achieve optimal outcomes and ensure that they satisfy on services & results.
  • Manage transfer projects from sales team and assigned tasks effectively in timeline.
  • Maintain loyalty relationship and standard of service for retention clients (B2B).
  • Minimize disruptions, anticipate obstacles including plan risk management with internal and external teams.
  • Communicate and coordinate professionally between internal teams and clients to better understand client needs and maximize retention.
  • Assist in developing existing systems, workflows, or products and services to make them more user-friendly (smooth onboard). Innovate new creations that stand out from competitors in the same industry.
  • Able to utilize tools, analyze data and measure the performance constantly.
  • Manage inbound clients (organizer request) and push up the conversion rate higher.

Qualifications & Skills

  • Bachelor degree or higher in any field
  • 1 year of experience in customer success, account management, or customer support field (new graduates are welcome)
  • Experience working background in technology, event industry are preferable.
  • Strong communication and interpersonal skills both English & Thai
  • Ability to work effectively across teams and clients
  • Active team player, self-starter, and fast learner
  • A detail-oriented individual with the ability to handle multiple projects
  • Customer service skills
  • Good presentation and negotiation skills
  • Strong problem solving skills
  • Strong time management skills
  • Flexible schedule: able to travel upcountry or work on weekends. (Occasionally)

Company Benefit:

  • 5 working days with flexible working hours (hybrid working)
  • Co-working space near BTS Punnawithi
  • Free drink bar
  • Free relax zone: nap room & massage chair
  • Free game zone: table tennis, snooker table
  • Annual leave 15 days
  • Group health insurance with dental claim
  • Company laptop: MacBook
  • Travel allowance (on-site event)
  • Annual salary increment (base on performance)

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