Customer Success

2 weeks ago

Bangkok, Bangkok, Thailand Zanroo Full time

Who We Are

Zanroo is social intelligence solution that integrates social listening, monitoring, engagement and customer service to build business insights, and drive results. It's the fastest-growing Social Listening & Monitoring, MarTech start-up in Southeast Asia. Zanroo is present in 16 countries, HQ in Bangkok, offices throughout APAC, also in London, with more than 150 employees and servicing 300 clients.

What You'll Do

  • Responsible for managing our important clients and be the point of contact for client communication including day to day requests and features update.
  • Create a good environment and help Client Success Manager to maintain long-lasting relationship with customers.
  • Increase customers' satisfaction level.
  • Execute onboarding & training for new and existing clients.
  • Liaise with cross-functional internal teams and ensure that Project timeline is promptly managed.
  • Support Client Success team as assigned.

Qualification

  • Bachelor Degree in Business Administration, Sales & Marketing, Mass Communications, Computer Sciences, Information Technology or relevant field.
  • Minimum 2 year work experience as an Account Executive, Business Development, Junior Project Management, IT Solution Sales/Pre-sales or relevant role.
  • Experience with social monitoring platforms, digital marketing, or creative agency (marketing/advertising) desired.
  • Knowledge of terminology, trends and concepts of Data and AI products are desired.
  • Proficient in MS Office (Word, PowerPoint, and Excel).
  • Demonstrable ability to communicate with multiple stakeholders and able to give presentation is desired.
  • Good command of English for both written & spoken.
  • Good communication ,Service mind.

Welfare

  • Working day Monday-Friday Hybrid working
  • Annual Leave 15 days
  • Business Leave 3 days
  • Life Insurance & Accident Insurance​​
  • Health Insurance
  • Annual Health Check up​
  • Birthday Gift
  • Snack Bar​

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