Customer Success

1 week ago

Bangkok, Bangkok, Thailand Zanroo Full time ฿1,200,000 - ฿2,400,000 per year

Who We Are

Zanroo is social intelligence solution that integrates social listening, monitoring, engagement and customer service to build business insights, and drive results. It's the fastest-growing Social Listening & Monitoring, MarTech start-up in Southeast Asia. Zanroo is present in 16 countries, HQ in Bangkok, offices throughout APAC, also in London, with more than 150 employees and servicing 300 clients.

What You'll Do

  • Responsible for managing our important clients and be the point of contact for client communication including day to day requests and features update.
  • Create a good environment and help Client Success Manager to maintain long-lasting relationship with customers.
  • Increase customers' satisfaction level.
  • Execute onboarding & training for new and existing clients.
  • Liaise with cross-functional internal teams and ensure that Project timeline is promptly managed.
  • Support Client Success team as assigned.

Qualification

  • Bachelor Degree in Business Administration, Sales & Marketing, Mass Communications, Computer Sciences, Information Technology or relevant field.
  • Minimum 2 year work experience as an Account Executive, Business Development, Junior Project Management, IT Solution Sales/Pre-sales or relevant role.
  • Experience with social monitoring platforms, digital marketing, or creative agency (marketing/advertising) desired.
  • Knowledge of terminology, trends and concepts of Data and AI products are desired.
  • Proficient in MS Office (Word, PowerPoint, and Excel).
  • Demonstrable ability to communicate with multiple stakeholders and able to give presentation is desired.
  • Good command of English for both written & spoken.
  • Good communication ,Service mind.

Welfare

  • Working day Monday-Friday Hybrid working
  • Annual Leave 15 days
  • Business Leave 3 days
  • Life Insurance & Accident Insurance​​
  • Health Insurance
  • Annual Health Check up​
  • Birthday Gift
  • Snack Bar​

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