Customer Success Consultant

1 day ago

Bangkok, Bangkok, Thailand GoPomelo Co., Ltd. Full time

Job Purpose

The Customer Success Consultant ensures clients achieve measurable business value from GoPomelo's cloud and AI solutions. This role partners with customers throughout their post-sales journey — from onboarding to adoption and optimization — to help them maximize product usage, satisfaction, and long-term partnership success. The consultant also provides insights back to internal teams to drive continuous improvement of products, services, and customer experience.

Key Responsibilities:

Customer Engagement & Onboarding

  • Act as the primary point of contact for assigned customers after implementation.
  • Facilitate onboarding sessions and ensure customers understand solution capabilities and success criteria.
  • Define adoption goals and customer success plans aligned with business objectives.

Adoption & Value Realization

  • Monitor product utilization, user engagement, and performance metrics to track adoption progress.
  • Identify barriers to adoption and work with internal teams (Technical, Sales, Change Management) to remove obstacles.
  • Provide actionable recommendations to customers to enhance ROI and achieve desired outcomes.

Relationship Management

  • Build and maintain trusted-advisor relationships with key customer stakeholders.
  • Conduct regular business reviews (QBRs) to communicate progress, insights, and opportunities for optimization.
  • Identify upsell or cross-sell opportunities in collaboration with Account Managers.

Customer Advocacy & Feedback Loop

  • Capture customer feedback and communicate it to internal teams to improve service quality and solution design.
  • Contribute case studies, testimonials, and success stories for internal and marketing use.
  • Escalate critical customer concerns promptly and coordinate resolutions across teams.

Internal Collaboration

  • Partner with the Sales, Pre-Sales, and Change Management teams to ensure smooth customer handover and alignment on account strategies.
  • Support knowledge sharing through playbooks, process documentation, and best practice guides.

Qualifications:

  • Bachelor's degree in Business, IT, or related field.
  • 2–4 years' experience in Customer Success, Account Management, or Cloud Adoption roles.
  • Strong communication and presentation skills in Thai and English.
  • Analytical and data-driven, capable of interpreting usage data and customer health metrics.
  • Experience with Google Workspace, Microsoft 365, or similar SaaS platforms is an advantage.
  • Proactive, consultative, and customer-centric mindset with a focus on long-term relationship building.

  • Customer Success Associate

    1 day ago

    Bangkok, Bangkok, Thailand Palexy Full time

    CUSTOMER SUCCESS ASSOCIATE (THAI SPEAKING)Location: Bangkok, ThailandOur AI-powered retail performance management solutions transform existing in-store CCTV cameras into powerful BI systems for retailers to boost store conversion, improve customer service, and achieve operational excellence.Recognized as one of the top 10 Indoor Mapping Analytics Vendors by...

  • Customer Success

    1 day ago

    Bangkok, Bangkok, Thailand Amity Robotics Full time

    About Amity RoboticsAmity Robotics is an AI company delivering intelligent concierge and automation solutions for hospitality, commercial buildings, and enterprise environments. We partner with global brands to enhance customer experience through AI-driven solutions.Role OverviewWe are looking for a proactive and customer-focused Customer Success to join our...

  • Head Of Customer Success

    1 day ago

    Bangkok, Bangkok, Thailand Salary Hero Ltd. Full time

    Role OverviewWe are seeking a Head of Customer Success to lead and scale our Customer Success function. You will oversee a team of nine and own the strategy, performance, and culture of the department — ensuring Salary Hero consistently delivers exceptional value and service to our clients.This is a strategic and hands-on leadership role for someone who...

  • Customer Success

    1 day ago

    Bangkok, Bangkok, Thailand FICO Full time

    The OpportunityWe are seeking a dynamic Customer Success Manager to drive customer retention, expansion, and advocacy within our LAER (Land, Adopt, Expand, Renew) go-to-market model. This role is critical to ensuring customer success throughout their lifecycle, maximizing ARR growth, and preventing churn through proactive relationship management and...

  • Customer Success Manager

    1 day ago

    Bangkok, Bangkok, Thailand NielsenIQ Full time

    Job Description ObjectiveThe Customer Success Specialist ensures supplier campaigns are strategically targeted and evaluated for maximum impact. This role combines data-driven insights with consultative expertise to validate campaign objectives, recommend optimal customer segments, and deliver actionable post-campaign analysis. The position requires strong...

  • Customer Success Manager

    1 day ago

    Bangkok, Bangkok, Thailand NielsenIQ Full time

    Job DescriptionObjectiveThe Customer Success Specialist ensures supplier campaigns are strategically targeted and evaluated for maximum impact. This role combines data-driven insights with consultative expertise to validate campaign objectives, recommend optimal customer segments, and deliver actionable post-campaign analysis. The position requires strong...

  • Customer Success Operations Specialist

    1 day ago

    Bangkok, Bangkok, Thailand Future Snoops Full time

    Reports to: VP, Account ManagementDepartment: Customer SuccessLocation: RemoteLevel: Junior / Entry-LevelAbout the RoleFuture Snoops is a leading trend forecasting platform and consultancy, trusted by global leaders across fashion, activewear, accessories, home decor, beauty, media, and marketing. For over two decades, we've empowered brands, retailers, and...

  • Customer Success Manager, Thailand

    1 day ago

    Bangkok, Bangkok, Thailand ELSA, Corp Full time

    Team: B2B RevenueReport to: Customer Success DirectorLocation: Bangkok, ThailandAbout ELSAELSA is a leading innovator in English communication services, dedicated to transforming how people improve their English skills. Our flagship B2B solutions ELSA Enterprise and ELSA Schools leverage advanced AI to deliver personalized, real-time feedback on...

  • Cloud Customer Success

    1 day ago

    Bangkok, Bangkok, Thailand MFEC Public Company Limited Full time

    Cloud Customer SuccessResponsibilitiesCustomer Relationship Management: Expertise in building and maintaining strong, long-term relationships with clients to ensure satisfaction and loyalty.Cloud Technology Knowledge: Solid understanding of cloud platforms (AWS, Azure, Google, Huawei Cloud) and their services to guide customers effectively.Customer...

  • Customer Success Manager

    1 day ago

    Bangkok, Bangkok, Thailand Britannica Education Full time

    Company DescriptionBritannica Education has been dedicated to transforming credible information into engaging learning experiences for over 250 years. We create digital solutions that spark inquiry, foster understanding, and develop critical thinking skills in learners. Our evidence-based, innovative tools are designed to support teachers and captivate...