IT Service Delivery

2 weeks ago

Khlong Toei, Bangkok, Thailand 360 Quality Management Co., Ltd. Full time
IT Support Specialist (English Proficiency)

Location: Bangkok, Thailand ( MRT Queen Sirikit)

We are representing a leading multinational organization seeking an experienced and proactive IT Support Specialist to join their team in Bangkok. The successful candidate will play a key role in ensuring smooth IT operations, providing technical support, and driving digital transformation initiatives across the region.


About the Role

As the IT Support Specialist, you will act as the primary contact for IT service delivery — providing hands-on support, troubleshooting, and collaborating with both local and global IT teams. This role offers exposure to a dynamic, multicultural environment and opportunities to work on major IT transformation projects including workplace technology, Microsoft 365, and IT infrastructure upgrades.


Key Responsibilities
  • Serve as the first point of contact for IT service inquiries and support requests.
  • Diagnose and resolve hardware, software, and network issues (PCs, laptops, printers, mobile devices, etc.).
  • Install, configure, and maintain computer systems, applications, and peripherals.
  • Manage and document support tickets, ensuring timely follow-up and issue resolution.
  • Maintain and update IT documentation and knowledge base materials.
  • Track and manage IT assets throughout their lifecycle — from acquisition to disposal.
  • Provide user training and guidance on IT systems, data protection, and cybersecurity best practices.
  • Coordinate with vendors for IT procurement, service agreements, and equipment installation.
  • Collaborate closely with regional and global IT teams on improvement projects.
  • Support business departments on IT-related matters such as budgeting, purchasing, and process alignment.

Qualifications
  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Minimum 5 years of experience in IT and Application Support within a multinational company.
  • Strong knowledge of PC hardware installation, repair, and troubleshooting.
  • Proficient in Windows OS, Microsoft Office Suite, and basic server administration.
  • Basic understanding of cloud computing, networking, and cybersecurity.
  • Familiar with ITIL or other IT service management frameworks.
  • Excellent communication and problem-solving skills.
  • Fluent in English (spoken and written); able to work effectively in a global team environment.
  • Independent, reliable, and collaborative team player.

What You'll Gain
  • Opportunity to work with a world-class multinational team.
  • Exposure to global IT projects and modern workplace transformation.
  • Collaborative, supportive, and inclusive work environment.
  • Competitive compensation and development opportunities.

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