Specialist, Business Intelligence

22 hours ago

Huai Khwang, Bangkok, Thailand True Corporation Public Company Limited Full time
Job Summary

Join True Corporation's Business Intelligence Center – Turn data into strategic decisions.

We're hiring a Specialist/Senior Associate, Business Intelligence & Machine Learning to support enterprise-wide data initiatives and deliver actionable insights that drive business performance. This is a full-time onsite role based in Bangkok.

Key Responsibilities:

(The position is equivalent to Senior Manger/Manager level)

Prompt Engineering & Evaluation

  • Design and iterate prompts and prompt templates for LLM-powered NLQ/chatbot (Thai & English).

    Define and enforce prompt engineering best practices and prompt/evaluation workflows.

    Evaluate LLM outputs for accuracy, hallucination risk, and business appropriateness; implement automated checks.

    Document prompts, evaluation metrics, and runbooks for operations and knowledge transfer.

RAG & Integration

  • Build and maintain RAG pipelines (embeddings, vector DBs and retrieval layers) using telecom knowledge sources.
  • Integrate GenAI solutions into BNIC dashboards and data services; ensure consistent data formatting and lineage.

    Performance & Optimization
  • Optimize model selection and runtime configuration for latency and cost efficiency; implement caching/batching where appropriate.

Governance & Safety

  • Establish governance and safety guardrails: PII handling, factuality checks, and usage monitoring.

Collaboration & Use Cases

  • Collaborate with Data Engineers, Data Scientists and Product to align GenAI features with BNIC use cases (churn explanations, KPI summaries, "why" root-cause).
Qualifications:
  • Bachelor's or Master's in Computer Science, Data Science, NLP or related field.
  • 3+ years experience with NLP/LLMs and at least 1–2 years in productionizing LLM-based solutions (RAG, embeddings).
  • Strong Python skills and experience with GenAI frameworks and tooling (LangChain, LlamaIndex, or similar).
  • Hands-on experience with vector databases (Pinecone, Weaviate, FAISS) and embedding workflows.
  • Practical knowledge of cloud deployment for GenAI (AWS/GCP/Azure) and cost-control techniques.
  • Ability to map business questions into prompt & retrieval designs; good communication skills for cross-functional work.

Location: True Tower 1, Ratchadaphisek Rd.

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