Customer Service Specialist

2 weeks ago

Bangkok, Bangkok, Thailand TTRacing Full time ฿80,000 - ฿120,000 per year

Responsibilities:

  • Manage all online communication channels (Facebook, Line OA, Instagram, Website Chat, E-mail); respond accurately and promptly.
  • Handle customer complaints and feedback; act as the central coordinator to follow up and resolve issues to completion.
  • Monitor and follow up on pending customer requests to ensure timely resolution
  • Track delivery status and keep customers updated continuously.
  • Handle pre-sale and post-sale inquiries, including basic troubleshooting and after-sales support.
  • Resolve customer complaints efficiently and escalate complex issues when necessary
  • Welcome walk-in customers at the showroom, provide product guidance, and facilitate their visit.
  • Greet and assist walk-in customers, providing excellent customer service and product recommendations.
  • Demonstrate product features and benefits, ensuring customers understand the value of our ergonomic and gaming furniture.

Requirements:

  • Willing to work 6 days or night shift on a rotational basis.
  • A minimum diploma in any field is preferred.
  • Able to converse fluently in both speaking and writing in Thai (English speaking is a plus).
  • Service-minded attitude with good problem-solving skills.
  • Experience in service center/aftersales service is an advantage.

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