Key Account Executive

Job Title: Key Account Executive

The Key Account Executive will oversee and manage the relationships with our major clients, ensuring they receive top-tier international logistics services. The successful candidate will have the expertise to collaborate with diverse clients, offering tailored solutions that align with their unique needs. Your primary objective is to ensure our clients experience seamless shipment processes and derive maximum value from our services. This role also involves gathering client feedback, including suggestions and complaints about products and services, and channeling this information to the team for continuous improvement.

In addition, the Key Account Executive will actively support clients in growing their eCommerce businesses by providing insights into international shipping trends, advising on market entry strategies, and recommending logistics solutions that enhance operational efficiency. By working closely with clients to optimize their cross-border logistics, this role contributes to their scalability, customer satisfaction, and long-term success in the global eCommerce landscape.

What we do :

FASTSHIP is Thailand's leading international logistics platform, seamlessly connecting e-commerce businesses with over 15 top-tier door-to-door delivery providers. As e-commerce in Southeast Asia continues to surge, FASTSHIP is expanding its offerings to deliver end-to-end logistics and E-commerce solutions, powered by innovation and technology, to help online sellers scale globally with speed and ease.

• Over 200 destinations in the services
• 25 unique logistics services offering
• 20 service points throughout Thailand

Job Description :

• Develop and maintain strategic, long-term trusting relationships with high-volume clients to accomplish organic growth.
• Develop and deliver sales/profit and other KPIs in order to achieve both customers and company's objectives.
• Drive upselling and cross-selling opportunities to increase account value.
• Ensure client retention and maintain account activation.
• Negotiating and handling objection both internal and external customer
• Building strong relationship and make it excellence execution.
• Understand client needs and offer solutions and generate actionable insights to support strategic decision-making.
• Collaborate with internal teams to ensure client satisfaction and campaign success.
• Resolve complex issues if they arise, ensuring timely and successful delivery of solutions according to customer needs.
• Prepare regular reports of progress and forecasts using key account metrics.
• Conduct regular business reviews with clients to identify opportunities for improvement and growth.

Qualifications:

• At least 1 years of experience in key account management or working in a relevant client relationship position.
• Demonstrated ability to communicate, present, and influence key stakeholders at all levels of an organization.
• Proven ability to juggle multiple account management projects at a time while maintaining sharp attention to detail.
• Possess practical CRM knowledge, leveraging it to maintain, analyze, and drive customer interactions and insights.
• Experience in delivering client-focused solutions based on customer needs.
• Willingness to learn product and service knowledge.
• Customer Centric personality with an excellent service mind.
• Strong English communication skills.
• Must possess a positive work attitude and an eagerness to learn and grow.

What you will get:

• Language allowance with Toeic score up to 3,000 THB.
• Incentive's benefit package.
• Attendance Allowance: THB
• Annual Leave: 10 Days
• Performance Bonus
• Group Insurance
• Free Parking: Park hassle-free, your convenience ensured.
• Quarterly Party: Connect, relax, and celebrate
• Tons of Opportunity to Grow: Nurturing your potential. Thrive within and beyond.
• Extra Holidays for Special Occasions: We're here to support you through significant times in every chapter.
• Empowerment through Tools: Innovation, your way. Embrace tools for enhanced efficiency