Customer Service
1 week ago
Key Responsibilities
- Responsible for prompt production of B/L & smooth cargo release, coordination and communication with customers
- Responsible for accurate data input in MSC system
- Manage the Import Section and supervise performance of the Export Team members to ensure a high quality of service and customer satisfaction
- Handle special and exceptional problems for all Import shipments / enquiries
- Coordinate with Import team to ensure local & global requirements are met
- Manage key customer relationships and expectations
- Lead & participate in support system improvement / new projects implementations
- Any additional duties assigned by immediate supervisor or department manager
Key Stakeholders & Interface
- External – Customers
- Internal – Other departments
Key Experience & Qualifications
- Minimum Diploma or bachelor's degree in logistics or maritime transportation or equivalent
- Good knowledge of Export Documentation in shipping or forwarding
- Minimum 2-3 years' experience in shipping or forwarding
Key Competencies & Skills
- Positive attitude and able to work under pressure
- Ability to lead a small section
- Good communication, interpersonal and presentation skills
- Meticulous with an eye for details
- Strong Analytical Skills
- Initiative
Employee Benefits
- Annual Leave 15 Days/Year
- Birthday Leave
- Fix Bonus + Variable Bonus
- Provident Fund
- Group Insurance (Life&Medical)
- Flexible Working Hour
- Meal Allowance Every Month
- Glasses Allowance
- Dental Allowance
Work location: Near BTS Phra Khanong
All application will be treated strictly confidential
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