Customer Service

1 week ago


Bangkok, Bangkok, Thailand Mediterranean Shipping (Thailand) Co., Ltd. Full time ฿300,000 - ฿600,000 per year

Key Responsibilities

  • Responsible for prompt production of B/L & smooth cargo release, coordination and communication with customers
  • Responsible for accurate data input in MSC system
  • Manage the Import Section and supervise performance of the Export Team members to ensure a high quality of service and customer satisfaction
  • Handle special and exceptional problems for all Import shipments / enquiries
  • Coordinate with Import team to ensure local & global requirements are met
  • Manage key customer relationships and expectations
  • Lead & participate in support system improvement / new projects implementations
  • Any additional duties assigned by immediate supervisor or department manager

Key Stakeholders & Interface

  • External – Customers
  • Internal – Other departments

Key Experience & Qualifications

  • Minimum Diploma or bachelor's degree in logistics or maritime transportation or equivalent
  • Good knowledge of Export Documentation in shipping or forwarding
  • Minimum 2-3 years' experience in shipping or forwarding

Key Competencies & Skills

  • Positive attitude and able to work under pressure
  • Ability to lead a small section
  • Good communication, interpersonal and presentation skills
  • Meticulous with an eye for details
  • Strong Analytical Skills
  • Initiative

Employee Benefits

  • Annual Leave 15 Days/Year
  • Birthday Leave
  • Fix Bonus + Variable Bonus
  • Provident Fund
  • Group Insurance (Life&Medical)
  • Flexible Working Hour
  • Meal Allowance Every Month
  • Glasses Allowance
  • Dental Allowance

Work location: Near BTS Phra Khanong

All application will be treated strictly confidential


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