Customer Service Rep/Assistant Manager

2 weeks ago


Watthana, Bangkok, Thailand Tom Dingwall Golf Academy Full time

Would you like to play a key role in supporting our customer service and sales team at Tom Dingwall Golf Academy (TDGA)

Are you ambitious, self-driven and willing to go the extra mile? Then you should join our successful Tom Dingwall Golf academy team

We are a leading golf facility in Bangkok, Thailand providing a top class experience, the highest level of instruction and a state of the art facility for all golfers to learn, train and play golf.

Located at The Marriott Executive Apartments – Sukhumvit Park, Sukhumvit Soi 24, Phrom Phong. TDGA is equipped with 5 large indoor simulators that have Foresight Sports technology, 'the worlds most accurate launch monitors' fast HD cameras and swing catalyst video analysis software allows each golfer to learn, train and play golf in a high tech and professional golf facility. Not only can golfers take golf lessons, each golfer can also practice on a driving range setting and play 18 holes by themselves using the indoor simulators and practice in other areas of the academy.

Responsibilities include but are not limited to:

  • Provide a positive and respectful customer experience during interactions.
  • Communicate with customers to resolve issues and answer question.
  • Ensure that all bookings are handled in the system and communicate with pros in a timely manner.
  • Set up the facility before each booking session.
  • Open and close academy in a safety manners.
  • Facilitate behind bars for food and drink requirement.

Requirements

Your ability to build and maintain positive relationships is crucial for the role.

  • Excellent communication skillset in both English and Thai.
  • Experience in operations/customer services.
  • High attention to detail for booking system, confirming practice and lessons.
  • Self-motivated individual who delivers on commitments.
  • Able to drive sale package purchase.
  • Have computer skills, Windows 7-10 configuration (device management), Microsoft Office.
  • Knowledge of sports including golf and work behind bars are the advantage.

We offer: friendly environment with indoor facility.

Join the academy to help customers learn and improve their golf game



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