Digital Application Support Specialist

2 days ago

Pathum Wan, Bangkok, Thailand Gulf Development PCL. Full time
Job Position

As a Digital Application Support Specialist, you'll own incident response, manage enhancements, and provide smart 1st & 2nd tier support to ensure our digital ecosystem runs flawlessly.

Job Responsibilities
  • Lead the Charge: Act as the key expert for resolving complex technical issues across our digital platforms, including Web, Mobile, AI, and Data Analytics.
  • Own the Solution: Drive the entire incident lifecycle—from initial diagnosis and root cause analysis to implementing long-term preventative fixes, ensuring all issues are resolved within SLA.
  • Analyze and resolve production issues and data and execute queries to correct data, highly complex business requirements, and  request (bug, support, modification, enhancement, etc.)
  • Prioritize for Impact: Strategically manage and prioritize incidents, enhancements, and user requests to align with critical business goals.
  • Document issue summary, Communicate with stakeholders on a regular basis with status reports
  • Provide data preparation, update master data, and configuration.
  • Ensure the production environment: Proactively monitor our application production environments to guarantee system health, stability, and readiness.
  • Assist in new implementations, installations, upgrades, and migrations of systems
  • Assist in the rollout of existing applications.
  • Attain good levels of feedback with business users and internal stakeholders.
  • Communicate with stakeholders on a regular basis with status reports
  • Escalate or delegate issues in a timely manner if needed.
  • Coordinate testing as needed for support.
  • Provide training to users and team
  • Be a central point of contact for production application support on assigned applications.
  • Follow up with the development team, users, and perform testing until incidents are closed.
Job Qualifications
  • Bachelor's degree in information technology, computer science, engineering, IT, or a related field.
  • Minimum of 5 years of experience in application support, with at least 2 years in a leadership or senior capacity.
  • Hands-on experience in database inquiry (SQL) and reporting generation would be an advantage.
  • Experience or familiarity with AI concepts and their application in support systems would be a strong advantage.
  • Flexible, creative, and up-to-date in the Technology movement to create business solutions
  • Able to multitask and prioritize workload, supporting multiple projects.
  • Good command in English (Minimum 750 TOEIC score)
  • Goal-Oriented, Unity, Learning, Flexible

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