AI Business Improvement Specialist

About LEARN Corporation

LEARN Corporation is Thailand's leader in lifelong-learning EdTech. Guided by our conviction that "learning opportunities can improve one's quality of life," we harness technology to design engaging, age-inclusive learning experiences that help people develop new skills, achieve ambitious goals, and pass on good things to others—advancing Thai society together.

Across 12-plus business units—including OnDemand, Ignite, Skooldio, Learn Satit Pattana School, Crest School, and more—we reach hundreds of thousands of learners every year. Our dream is to serve as a private "ministry of education," upgrading education nationwide and preparing every learner for the future.

We are seeking a highly strategic and innovative AI Business Improvement Specialist to lead the transformation of external/internal corporate processes through AI, automation, or low-code technologies. In this role, you will evaluate current workflows, identify pain points, develop business cases, and implement AI-driven solutions or Business Process Improvement with any tool that significantly enhances productivity, accuracy, and speed across the organization.

Join us and shape the next chapter of learning in Thailand.

1. Process Analysis & Optimization

• Conduct end-to-end analysis of workflows across FrontEnd Application through Corporate Functions (HR, Finance, Accounting, Admin, Procurement, IT, etc.).
• Map "As-Is" processes, identify pain points, bottlenecks, and areas prone to manual effort or errors.
• Design "To-Be" processes that streamline operations, reduce complexity, and increase efficiency.
• Facilitate workshops and interviews with business stakeholders to validate needs and improvement opportunities.

2. AI, Automation & Low-code Implementation

• Develop and deploy practical AI solutions using Generative AI, LLM-based automation, or low-code/no-code platforms (N8N, ChatGPT, AI Agent tool, Power Automate, AppSheet, RPA tools, etc.).
• Build prototypes such as AI Assistants, automated workflows, intelligent document processing, or data-driven decision tools.
• Translate business requirements into functional AI/automation solutions in collaboration with technical teams.
• Ensure high-quality delivery through testing, iteration, documentation, and user feedback collection.

3. Business Case Development & ROI Measurement

• Prepare business cases that quantify potential impact, including cost savings, time reduction, productivity gain, and error reduction.
• Estimate ROI and prioritize initiatives based on organizational value and feasibility.
• Track post-implementation metrics to evaluate actual results against projections.
• Present findings and recommendations to leadership to support strategic decision-making.

4. Leadership & Cross-Functional Execution

• Lead process improvement initiatives from ideation through implementation, rollout, and after-action review.
• Manage project timelines, milestones, risks, and communication plans.
• Collaborate closely with cross-functional teams, including Finance, HR, IT, Operations, and senior leadership.
• Ensure successful change adoption by coordinating training, user onboarding, and continuous improvement activities.

5. Change Management & Adoption Enablement

• Champion an AI-first mindset across the organization.
• Conduct training sessions, create user guides, and coach teams to adopt new tools confidently.
• Collect user pain points and improve solutions based on feedback.
• Build a sustainable adoption culture by promoting best practices and knowledge sharing.

What You'll Bring

Must-Have

• Bachelor's degree or higher in Engineering, Business, Computer Science, IT, or related fields.
• Proven experience in process improvement, business analysis, automation engineering, or AI-driven projects.
• Hands-on experience with AI tools (e.g., N8N,ChatGPT/LLM workflows), automation platforms, or low-code/no-code development.
• Strong analytical, problem-solving, and stakeholder management skills.
• Excellent communication skills, with the ability to translate technical capabilities into business value.

Mindset & Soft Skills

• Growth Mindset: Eager to learn, experiment, and adapt.
• Strategic & Analytical Thinker: Able to see the big picture while managing details.
• High Adoption Influence: Capable of guiding teams through change.
• Smart, Curious, Fast Learner: Understands complex processes quickly.
• Problem Solver: Creative in finding root causes and designing effective solutions.

Nice-to-Have

• Knowledge of Lean, or continuous improvement methodologies.
• Experience developing AI/automation POCs, MVPs, or internal tools.
• Understanding of enterprise system architecture or workflow platforms.
• Portfolio of previous automation/AI improvements is a plus.

Who You Are

• You are driven by improving systems, solving inefficiencies, and creating meaningful impact.
• You thrive in cross-functional environments and enjoy working with various teams.
• You are proactive, adaptable, and comfortable with ambiguity.
• You communicate clearly, collaborate naturally, and enjoy driving positive change.
• You're excited about the future of AI—and want to be the person who brings that future into the organization.