Senior Director, Programs

About Agoda

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.

THIS ROLE IS BASED IN BANGKOK, THAILAND – RELOCATION PROVIDED

About Agoda

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our Vision:

Empower partners to grow their business and enhance Agoda's profitability through the right Program portfolio.

The Opportunity:

As a Senior Director, you will play a pivotal role in shaping, launching, and scaling high-impact programs across global markets. You'll own the end-to-end lifecycle - from identifying new opportunities and designing efficient processes, to driving product milestones, scaling solutions, and optimizing the overall portfolio. This is a highly strategic, cross-functional role with significant business ownership and visibility.

What You'll Do:

Initiate and Incubate Programs:

• Identify unmet partner needs through market research, competitor benchmarking, and stakeholder feedback

• Build business cases and pitch high-level program designs to leadership

• Incubate MVPs with Supply Products, iterate, and pilot in key markets

Design Efficient Processes:

• Develop and refine activation, escalation, and deactivation processes in collaboration with Supply Operations and other teams

• Establish and monitor SLAs to ensure efficiency and ROI

• Drive continuous process improvement

Drive Product Milestones:

• Partner with Product to define features, prioritize based on impact, and align on delivery milestones

• Propose interim solutions when needed, and advocate for long-term product investments

Scale Programs Globally:

• Develop KPIs and success metrics for each program

• Ensure readiness for market launches, including compliance and training

• Support local teams to drive adoption and monitor performance

Strategize and Optimize Portfolio:

• Collaborate with program owners to define value propositions and target segments

• Develop frameworks to evaluate, repurpose, or sunset programs based on strategic value

• Advise on portfolio strategy to maximize Agoda's revenue and market impact

What You'll Bring:

• 9+ years' experience in strategy, business development, consulting, or product/program management in tech, travel, or high-growth environments

• Proven track record of leading cross-functional initiatives and delivering business results

• Strong analytical and strategic thinking skills; experience with data-driven decision making

• Excellent communication and stakeholder management abilities

• Bachelor's degree in a quantitative, business, or engineering field; MBA or advanced degree preferred

• Proficiency in English; experience with SQL, Tableau, and advanced Excel is a must

• Entrepreneurial mindset, intellectual curiosity, and a passion for driving impact in a fast-paced, multicultural environment

Why Agoda:

• Competitive compensation and benefits, with full relocation support to vibrant Bangkok

• Work alongside a diverse, multinational team at our global HQ

• Lead high-visibility projects from ideation to global rollout

• Clear pathways for career growth and leadership development

• Agoda Careers
• Facebook
• LinkedIn
• YouTube

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Disclaimer

We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.