Department Manager
6 days ago
**Job responsibilities**:
**OVERALL RESPONSIBILITIES**
Responsible for overall management of staff, merchandize and customer experience. Be able to achieve sales objective of the responsible department, maintain and achieve higher operational and merchandizing standard and goal. Work with the team to highly motivate them and develop them to the next level.
**Brand Ambassador**
- Collaborate actively in the different events strengthening the relationships with clients.
- Give advice to the Store Manager and CRM team about which products are working better and should be exhibit during the different events that are taken in the store.Continuously informed and trained in order to transmit enthusiasm about Loewe news to the team and customers reflecting the brand story-telling.**Client-telling and Sales Management**
- Assign a sales assistant to every client entering the store giving everybody the same opportunities to sell according to the clients profile.
- Maintain the client book updated and actively work on the CRM of the store helping others to include information and actions with their clients.
- Help and influence sales assistants to build a close relationship with customers, ensuring they are aware of their products preferences.
- Is the role model in the Sales Ceremony process (Welcoming, Exploration, Proposal, Closing & Service and Customer follow-up) and encourages it being an example to follow, giving constant feedback to the team and ensuring the good image of Loewe.Guarantee customers a good sales experience, by adapting to their behavior and being empathic in order to generate the right environment and maximize sales.**Operational Management**
- Work to increment the sales KPIs to achieve the sales objectives.
- Manage the stock guaranteeing the fulfillment of the processes and providing a good customer service by controlling the status of each product (maintenance, arrangements, housekeeping), being the responsible for the assigned floor/area.
- Control the products sold are repositioned, ensuring the Visual Merchandising guide is being maintained.
- Give support to the sales assistants on the cashier closing and the management of incidents (changes, returns of products).Elaborate and analyze reports for the assigned floor/area, informing the Store Manager and Assistant Store Manager helping to the decision
- making process.**Collaboration**
- Influence and support the sales assistants as a role model transferring good practices and Loewe’s spirit.Guarantee the good atmosphere at the store by actively participating with their colleagues in the activities that take place at the store.**Merchandize**:
- Work closely with Store Manager to ensure proper stock and assortment level is met in the department level
- Ensure the product replenishment and manage physical inventory
- Be responsible to develop and implement strategy in order to maximize product performance with the leverage of visual merchandizing, clientelling training and team animation
- Ensure product integrity through strict adherence to Loewe guideline
**_LOEWE _**
**MAISON***:
- Steeped in art and historical references, rooted in craft and tradition, Loewe has been reinventing leather craftmanship for almost 200 years. From its birth in Madrid in 1846 to its latest collection dedicated to the elegance of Chinese monochrome ceramics, the Maison’s journey has been defined by its core values: energy, creativity, and a thoroughly modern approach blended with traditional techniques.
Craft at Loewe is unconditionally bound up with art, an endless source of inspiration: from the British Arts & Craft masters to the whimsical world of Studio Ghibli, art is at the heart of every collection - and the House is committed to supporting the artists and creators informing its work.
Today, Loewe’s master artisans combine their craft knowledge, accumulated over generations, with new technologies to produce iconic objects presenting both instant appeal and enduring style: true incarnations of Loewe’s ideals and vision.
Radical and ever-evolving: here’s to another 200 years of Loewe history
Since 2013, Jonathan Anderson, Loewe’s Creative Director, has been carrying this vision ever further. One of the leading designers of his generation, Anderson has spearheaded a major rejuvenation of the House.
Through a redesign of the brand identity, a modern articulation of its commitment to craft (with the launch of the Loewe Foundation Craft Prize, for instance), and a series of critically acclaimed and genre-defining Women’s and Men’s collections, Loewe has been further elevated as an influential and global cultural force.
At the intersection of fashion, craft and culture, Loewe’s ambition is to be radical and ever-evolving. Craft and luxury are inextricably linked, and at Loewe, the one makes the other feel more accessible and tangible. By showing how the collections are made and honouring the complex artisanal processes behind them, it becomes possible to
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