Customer Service Representative Apac

6 days ago


กรงเทพมหานคร, Thailand INFUSE Full time

**OUR HIRING PROCESS**:

- We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
- At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
- From there on, it's decision time If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. After all, we consider our team members our family, and we want you to feel comfortable and welcomed.

Are you passionate about marketing? Ready to dive into the world of demand generation? INFUSE is one of the fastest-growing lead-generation companies INFUSED with drive, innovation, and integrity,
we craft demand solutions with precision to fuel our clients' pipelines, every time.

The Customer Service Representative APAC (Remote, Contract) is responsible for developing customer relationships that promote retention and loyalty. Works closely with customers to ensure that they are satisfied with the services they receive and to improve upon areas of dissatisfaction.

**Responsibilities and Duties**
- Develop and maintain relationships with a select group of named accounts to ensure campaign success
- Serve as a trusted advisor for our clients and be an expert in INFUSE offerings
- Collaborate with the Sales team from proposal to delivery, including identifying and ensuring delivery options, integrations, and other operational aspects
- Create and coordinate account documentation including reports, RFPs, and other recommendations
- Accountable for post-sale account management and driving account growth through excellent customer service and delivery, communication, and onboarding

**Qualifications**
- Minimum two years of account management and/or customer success/service experience preferred
- Organized, detail-oriented, and able to manage 30+ clients at once
- Demonstrated ability to work both collaboratively as part of a team and independently with mínimal supervision
- Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues
- Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation
- Comfortable using and learning software: MS Office (Excel), custom-built software, CRM, ticketing/tracking systems, etc.
- Outstanding written and verbal communication skills, coupled with strong empathy for customers and their success



  • กรุงเทพมหานคร, Thailand APAC Full time

    **Job Description**: COMPANY PROFILE: WHO WE ARE LOOKING FOR: The APAC IT End User Services manager will manage the delivery of IT services to the APAC CNH Industrial internal end user community. The IT services consist of all customer IT touchpoints including the delivery of the PC Fleet Management services. In this role there will be a strong focus on...


  • คลองเตย, กรุงเทพมหานคร, Thailand PRTR Full time

    PRTR is working with a company in the Pharmaceutical industry. They are now looking for a Customer Service Representative to join them. - Independently resolving standard or impact customer satisfaction-related issues. - Providing excellent customer service for customers and Marketing & Sales team. - Performing good order to cash support such as order...


  • กรุงเทพมหานคร, Thailand Ametek Full time

    **Job Title**:Customer Service Representative**: - Location: Bangkok, TH, 10260- Business Unit: Fluid Analysis Business- Posting Date: Oct 2, 2024- Job Description: - AMETEK Inc. is a world leader in electronic gauges and electromechanical devices. The AMETEK Group employs more than 17,000 people at nearly 150 locations and has a global network of sales,...


  • กรุงเทพมหานคร, Thailand Ametek Full time

    **Job Title**:Customer Service Representative**: - Location: Bangkok, TH, 10260- Business Unit: Fluid Analysis Business- Posting Date: Oct 2, 2024- Job Description: - AMETEK Inc. is a world leader in electronic gauges and electromechanical devices. The AMETEK Group employs more than 17,000 people at nearly 150 locations and has a global network of sales,...


  • กรุงเทพมหานคร, Thailand บริษัท เรเปอทัวเร่ คูลีแนร์ (ไทยแลนด์) จำกัด Full time

    Customer Service Representative **จังหวัด** กรุงเทพมหานคร (เขตพระโขนง) **อัตราค่าจ้าง** - **รูปแบบงาน** งานประจำ (Full Time) **อัตรา** **รายละเอียดงาน** Repertoire Culinaire is seeking a dedicated and...


  • กรุงเทพมหานคร, Thailand Binance Full time

    Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution...


  • กรุงเทพมหานคร, Thailand AMETEK, Inc. Full time

    **Location**:Bangkok, TH, 10260**Business Unit**:Fluid Analysis Business**Posting Date**:Oct 2, 2024- AMETEK Inc. is a world leader in electronic gauges and electromechanical devices. The AMETEK Group employs more than 17,000 people at nearly 150 locations and has a global network of sales, service and support locations in the United States and 30 other...


  • กรุงเทพมหานคร, Thailand AMETEK, Inc. Full time

    **Location**:Bangkok, TH, 10260**Business Unit**:Fluid Analysis Business**Posting Date**:Oct 2, 2024- AMETEK Inc. is a world leader in electronic gauges and electromechanical devices. The AMETEK Group employs more than 17,000 people at nearly 150 locations and has a global network of sales, service and support locations in the United States and 30 other...


  • กรุงเทพมหานคร, Thailand PEOPLE SEARCH INTERNATIONAL Full time

    **Work Location: Yogyakarta, Indonesia** Our client, a BPO company headquartered in Yogyakarta, Indonesia, is seeking qualified Customer Service Representatives to join their team. **Responsibilities**: - Manage a high volume of calls in a timely and efficient manner - Accurately identify and address customer needs - Conduct thorough investigations into...


  • กรุงเทพมหานคร, Thailand ZIM Full time

    **We are looking for a Customer Service Representative - Reefer that will handle the following**: **Main Purpose of the Role** To perform End-to-End customer service activities to our high-yielding Reefer customers and provide maximum customer satisfaction so as to ensure future support from the customers. **Major areas of responsibility** **Booking...


  • กรุงเทพมหานคร, Thailand ZIM Full time

    **We are looking for a Customer Service Representative - Reefer that will handle the following**: **Main Purpose of the Role** To perform End-to-End customer service activities to our high-yielding Reefer customers and provide maximum customer satisfaction so as to ensure future support from the customers. **Major areas of responsibility** **Booking...


  • กรุงเทพมหานคร, Thailand UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...


  • กรุงเทพมหานคร, Thailand GrowthFn Full time

    Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’). - Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking. - Listen attentively to customer needs and...


  • กรุงเทพมหานคร, Thailand AIG Full time

    Job Description This Customer Service Representative role will be an ideal opportunity to develop your experience and expertise in Customer Service. At AIG, we are reimagining the way we help customers to manage risk. Join us as a Customer Service Representative to play your part in that transformation. It’s an opportunity to grow your skills and...


  • กรุงเทพมหานคร, Thailand AIG Full time

    This Customer Service Representative role will be an ideal opportunity to develop your experience and expertise in Customer Service. At AIG, we are reimagining the way we help customers to manage risk. Join us as a Customer Service Representative to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued...


  • กรุงเทพมหานคร, Thailand AIG Full time

    Job Description This Customer Service Representative role will be an ideal opportunity to develop your experience and expertise in Customer Service. At AIG, we are reimagining the way we help customers to manage risk. Join us as a Customer Service Representative to play your part in that transformation. It’s an opportunity to grow your skills and...


  • กรุงเทพมหานคร, Thailand Kyndryl Full time

    527489BR **Why Kyndryl** Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are...


  • กรุงเทพมหานคร, Thailand Kyndryl Full time

    527481BR **Why Kyndryl** Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are...


  • กรุงเทพมหานคร, Thailand APAC Full time

    **Job Description**: **Major Accountabilities**: - Proactively manage - Genuine, FLEETPRO, Attachments, Undercarriage and Reman Parts Portfolios in terms of Sales Revenue, Marginality and Market Share increase as per allocated budgets for all commodities: - Maintaining MAPP Data - PARC and Potential for all sub-regions - Create roadmap and action list to...


  • ลาดกระบัง, กรุงเทพมหานคร, Thailand Arxada Full time

    Arxada is a global specialty chemicals business that’s committed to solving the world’s toughest preservation challenges through better science. With a proud history of innovation dating back more than a century, we aim to help our customers develop more sustainable solutions that protect and maintain the health and wellbeing of people and extend the...