Customer Service Representative

2 weeks ago

กรงเทพมหานคร, Thailand ZIM Full time

**We are looking for a Customer Service Representative - Reefer that will handle the following**:
**Main Purpose of the Role**

To perform End-to-End customer service activities to our high-yielding Reefer customers and provide maximum customer satisfaction so as to ensure future support from the customers.

**Major areas of responsibility**

**Booking Processing**
- Communicate with Capacity Team for space/allocation issues
- Liaise with depot Logistics team for equipment arrangement as requested by customer (e.g container nomination, reefer pre-set temperature, food grade**, **early collection & exchange/return of empty container)
- Promote and support ZIM’s e-commerce products to customers

**Documentation & Exception handling**
- Coordinating with back-office documentation team on first-draft BLs
- Process BL amendments as per customer’s requests
- Act as frontline representative of ZIM
- Coordinate and solve queries from ZIM’s overseas offices related to reefer shipments out of Thailand ports
- Handle after-hours duty phones by shift assignment

****

**Requirements**:

- Minimum Bachelor's degree
- Preferably 2-year direct experience working in a shipping line, within the reefer segment as a customer service agent
- Knowledge of customer service processes and contact centers
- Fluent English, written and spoken

Function:
Global Customer Service

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