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Customer Service Representative

3 weeks ago

กรงเทพมหานคร, Thailand Ametek Full time

**Job Title**:Customer Service Representative**:

- Location: Bangkok, TH, 10260- Business Unit: Fluid Analysis Business- Posting Date: Oct 2, 2024- Job Description:

- AMETEK Inc. is a world leader in electronic gauges and electromechanical devices. The AMETEK Group employs more than 17,000 people at nearly 150 locations and has a global network of sales, service and support locations in the United States and 30 other countries worldwide. Our mission is to provide tailor-made solutions for demanding customers from a wide variety of niche markets worldwide with innovative and state-of-the-art technology. Excellently trained employees from a wide range of cultures and expertise work together daily with hard work and tireless efforts to ensure the international success of the Group. AMETEK Brookfield has been the world's leading manufacturer of viscosity meters for the laboratory and process control, Texture Analyzers, Rheometers, Powder Flow Testers and Moisture/Gas Analyzers for more than 80 years. With our own branches and trading partners, we are represented worldwide. For our business unit AMETEK Brookfield’s business in India, we are looking for a Field Service Engineer, based in the Bangkok office.

Your job as a Customer Service Representative with responsibility for the allocated territory shall include but not limited to:

- New customer registration
- Complete coordination with Middleboro team
- Shipment tracking, readiness, dispatch
- Invoicing for All direct orders
- Payment tracking
- Account receivables
- Delivery management
- Complete order process in ACCPAC
- Shipment data management in ACCPAC
- Duty clearance management with forwarder
- Local sourcing supply
- Local transportation management
- Following SOP guidelines and ensuring adherence to laid out procedures
- Order book management
- End customer communication
- Numbers reporting to local finance/RSM
- Quote management
- Spares/Accessories/Service/Calibration, quote preparation and management
- Stock/Service parts inventory management
- Creating & Maintaining Customer database
- Creating & Maintaining End user database
- Explore New customer base (upon requirements)

AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.0 billion.