Fbs Account Management Coordinator

17 hours ago

, Thailand Shopee Full time

Department Business Development and Partnerships
- LevelExperienced (Individual Contributor)
- LocationThailand - Bangkok

The Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim of the Business Development and Partnership teams is to provide Shopee’s buyers with a wide variety of product listings at the best prices.

**About the Team**:

- FBS Account Management Specialist is a key support role dedicated to the day-to-day operational success and satisfaction of our sellers.
- ** SKU and Listing Management**:Ensure the quality and accuracy of SKU listings, are aligned with Shopee listing rules.
- ** Inbound & Replenishment**: Process replenishment requests and monitor seller compliance with inbound procedures.
- ** Operational Updates**: Manage inbound and ASN (Advance Shipping Notice) updates to ensure efficient processing of shipments.
- ** Capacity & Operations Monitoring**: Assist with warehouse capacity planning and monitor operational Service Level Agreements (SLAs) and Return to Seller (RTS) processes.
- ** Seller & SKU Retention**: Actively support efforts in seller and SKU churn prevention.
- ** Customer Satisfaction**: Manage and address issues to ensure high levels of seller and buyer satisfaction.
- ** Escalation Resolution**: Assist in the timely resolution of seller escalations and inquiries.
- ** Performance Reporting**: Prepare and deliver quarterly or monthly performance reports to sellers.

**Requirements**:

- Minimum Bachelor's Degree in Business Administration, Supply Chain, Logistics or similar fields.
- 3 years of experience as Operations fields or above
- Solid knowledge and understanding of purchasing processes, policy, and systems
- Great communication, negotiation and interpersonal skills
- Strong problem-solver and detail-oriented
- Proficiency in Microsoft Office suite.
- Proficient in both English and Thai
- Ability to analyze data and make data-driven decisions.
- Ability to multitask and prioritize tasks effectively.
- Knowledge of warehouse management systems is a plus.

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