Seior Fbs Cross Border Operations

15 hours ago

, Thailand Shopee Full time

Department Business Development and Partnerships
- LevelExperienced (Individual Contributor)
- LocationThailand - Bangkok

The Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim of the Business Development and Partnership teams is to provide Shopee’s buyers with a wide variety of product listings at the best prices.

**About the Team**:

- Senior FBS Cross Border Specialist is a leadership role responsible for the strategic oversight and execution of key operational tasks that ensure Chinese and Korean cross border sellers success and satisfaction.
- ** Replenishment and Inbound Compliance**: Lead the optimization of replenishment processes and enforce seller compliance with inbound procedures, proactively identifying and resolving systemic bottlenecks.
- ** Operational Oversight**: Take ownership of inbound and ASN (Advance Shipping Notice) updates, proactively managing and resolving exceptions.
- ** Capacity and Ops Monitoring**: Take the lead in warehouse capacity planning and monitor key operational SLAs (Service Level Agreements), implementing corrective actions to ensure performance targets are met.
- ** RTS Management**: Oversee and manage the Return to Seller (RTS) process, analyzing data to minimize returns and improve efficiency.
- ** Seller/SKU Churn Prevention**: Develop and implement proactive strategies for seller and SKU churn prevention, analyzing data to identify at-risk accounts.
- ** Seller and Buyer Satisfaction**: Act as a final point of contact for complex issues, driving initiatives to enhance overall seller and buyer satisfaction.
- ** Escalation Resolution**: Independently manage and resolve high-level escalations, working cross-functionally with internal teams to provide swift and effective solutions.
- ** Performance Reporting**: Prepare and present detailed quarterly or monthly performance reports to sellers, providing strategic insights and recommendations for growth.

**Requirements**:

- Minimum Bachelor's Degree in Business Administration, Supply Chain, Operations management, Logistics or similar fields.
- 3-5 years of experience as Operations fields or above
- Strong in English communication skills to articulate complex information clearly and persuasively to both sellers and internal stakeholders.
- Strong problem-solver and detail-oriented
- Proficiency in Microsoft Office suite.
- Ability to analyze data, performance reporting and make data-driven decisions.
- Ability to multitask and prioritize tasks effectively.
- Knowledge of warehouse management systems or E-commerce Expertise is a plus.

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