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Head of Operations

2 weeks ago

กรงเทพมหานคร, Thailand Shopee Full time

DepartmentOperations- LevelEntry Level- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.

**About the Team**:
**As the Head of Operations in SPX, you will be responsible for overseeing the daily operations of SPX supply chain, including the management of personnel, scheduling, resource allocation, and process optimization. You will also be responsible for ensuring that all operations are carried out efficiently and safely, and that all goals and targets are met.**
- ** Manage and oversee the daily operations of the logistics department.**:

- ** Develop and implement policies and procedures to ensure that all operations are carried out efficiently and safely.**:

- ** Collaborate with other departments to ensure that all processes are integrated and work together seamlessly.**:

- ** Hire, train, and manage personnel, including drivers, logistics planner, and ground staffs.**:

- ** Develop and implement performance metrics and reporting systems to track progress and identify areas for improvement.**:

- ** Ensure the execution of operations to comply with all relevant laws and regulations, including health and safety regulations and transportation regulations.**:

- ** Develop and manage budgets for the logistics department and ensure that all expenses are within budget.**:

- ** Continuously identify opportunities for process improvement and cost reduction.**:

- ** Work with customers to ensure that all logistics requirements are met and to resolve any issues that may arise.**:

- ** Stay up-to-date with industry trends and innovations to ensure that the company remains competitive.**

**Requirements**:

- ** Minimum of 7 years of experience in operations management**:

- ** Proven track record of managing a team and delivering results.**:

- ** Strong leadership and communication skills.**:

- ** Strong analytical and problem-solving skills.**:

- ** Familiarity with logistics technology.**:

- ** Excellent organizational and time-management skills.**:

- ** Ability to work in a fast-paced, deadline-driven environment.