Thailand Fx Operations Head

**Organization Overview**:
Citi Markets Operations is currently at a pivotal point in its evolution and journey to implement a target operating model. We take pride and are passionate about our People and our culture. We are invested in people and their development. We are transforming and simplifying our operating model creating an exciting environment which encourages diversity of thought and inclusion.

We are a dynamic, global and diverse Organization, with a presence in over 60 Countries; covering all front post execution Operations teams including product aligned Middle Office groups, Settlements, Margin, Asset Servicing, Listed Derivative & Commodities Operations. We support an extensive range of Capital Markets products and services including Fixed Income (FX, Rates, Credit, Muni, Cash and Derivatives) where Citi is consistently a dominant top 3 player in the market, Equity (Cash, Derivatives, Prime Brokerage, Futures, Listed Derivs, FXPB) where Citi has a significant growth program to continue to build out its capabilities and services; and Syndicates where we support both FI and EQ new issues and IPOs.

Our Operations groups are core to the success of the Markets business and has significant impact across the lifecycle of a Trade. We partner extensively with a range of internal stakeholders including Front Office Sales and Trading Desks, Compliance, Legal, Finance and HR; alongside having significant interaction with our external client base, playing a key role in the overall client experience. We have a Client relationship group dedicated to overseeing the group service performance and strategic partnership for our top tier client base, where we play a key role in supporting our global clients to ensure they have a first class experience when doing business with Citi.

Our Digitization and Implementation group works alongside our Operations teams delivering automation solutions to solve for operational challenges. We partner with Citi’s innovation labs to drive optimization and overall play a pivotal role in enabling us to transform to achieve our target operating model.

Our roles entail ensuring we operate in a robust control environment, whilst in a fast-paced workplace. We comply with global regulations and internal policies and adopt a proactive approach to identifying opportunities to reduce risk through the continuous evaluation of our controls; to protect our clients, the firm and our reputation.

We work closely with our external global peers, partners and regulators, and play an integral part in leading an agenda at the forefront to optimize and streamline processes and drive strategy across our industry.

**Job Purpose**:
Thailand FX Operations Head will report to Asia South and JANA FX Operations Head and Thailand Country Operations Head. Our Thailand FX Operations Team encompasses of Operations unit covering large suite of Markets products including FX, FX Options, Money Market, Bonds, Derivative (Rates, Credit, Commodities). The individual will be required to proactively partner with Business, Technology, Controls and Corporate Functions partners to lead/strategize/build/deliver standardized, scalable, and sustainable operational model and service standards.

The individual will be responsible for leading a diverse set of talent comprising of ~16 people based in Bangkok.

The individual will be invested in and assist in helping to execute our Operations strategy, driving our target operating model, with a proactive People agenda, ensuring a robust control environment, enhancing service capabilities, and simplifying/ transforming platforms to build appropriate scale.

The individual will have accountability for daily supervisory risk and service oversight, ensuring that the objectives of Operations, the Business and our Clients are executed to a high standard and in full accordance with regulatory and control requirements.

**Organizational Oversight**:

- Overseeing and leading daily core operations maintaining a culture and environment where processes, risks and controls are continually monitored, and potential risks escalated on a timely basis as well as acting as a senior point of escalation
- Developing an effective control framework that fully meets Audit, Compliance and Regulatory requirements; delivery of periodic presentations to external regulators as required
- Ensuring the infrastructure and tools are in place to effectively manage risk and service our clients to a high standard

**Stakeholder Engagement**:

- Acting as key point of contact Thailand FX Operations across internal and external stakeholders and Operational Product Heads
- Continued engagement and face off with a range of senior Business, Technology and Operations partners
- Acting as senior Operations lead managing due diligence, regulatory visits/engagement and other governance forums
- Supporting and partnering with the Business to facilitate a growing and expanding client base / operational offering
- Eng