Head of Operations

1 week ago


กรงเทพมหานคร, Thailand Meeting Point Asia Full time

**Job Purpose Overview**:
This position is responsible to deliver performance across Meeting Point Service Delivery, In-Destination Sales and all Guest-facing activities.

The scope of the role is Reservations & bookings, Operations planning, Service delivery, In-destination sales, Quality control, Customer feedback and Emergency response.

This role is responsible to plan, supervise and control the DMC’s operations in order to maximize operating capabilities and employ strategies to maximize Guest satisfaction, including using functional expertise to make strategic recommendations for operational improvement.

**Main Tasks and Responsibilities**:

- Hands-on leadership of the entire day-to-day operations work and indestination guest services including service delivery, reservations, indestination sales, transfers & transportation
- Measures effectiveness, efficiency and profitability of operational processes both internally and externally and delivers process improvement
- Ensures activities comply with the organizational requirements for quality and safety, including handling crisis management situations
- Ensures high level of guest experience through that brand exposure, colleague training, uniforms and service levels
- Analyses guest feedback to identify service recovery and potential process improvement
- Planning, developing and executing strategies for maximizing in-destination sales
- Manages relationships with partners/vendors
- Trains, motivates, coaches, develops and manages direct reports
- Contributes to the formulation of annual budgets. Is accountable to achieve Operations budget

**Your Qualification and Experience**:

- Bachelor’s degree with preferably a post-graduate qualification
- At least 12 years of experience in a relevant industry, including at least 5 years in positions of progressively increasing managerial responsibilities
- Fluent English Level
- Budget and Cost Control Knowledge
- IT and Computer Literacy Management Skills
- Negotiation Skills
- Performance Management
- Communication and interpersonal Skills
- Numerical Skills


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