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Head of Assistance Operations

12 hours ago

กรงเทพมหานคร, Thailand April Asia Pacific Full time

For over 30 years, APRIL International Care has specialized in providing international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we look after our members to ensure they can access the best care.

Are you an experienced manager in the assistance and insurance industry?

Do you thrive in a dynamic and fast-paced environment where you can make a real impact?

If so, we want you to join our team as a **Head of Assistance Operations**

As the Head of Assistance Operations, you will be responsible for overseeing all assistance cases, whether they originate from APRIL policies or third-party clients.

You will manage the entire process, from case notification to the confirmation that all medical and assistance services have been rendered.

You will work closely with the Head of Operations to ensure a seamless interface between the two teams and the medical team for complex medical cases.

In addition, you will provide support to the International Private Medical Insurance, operations, especially for hospitalization pre-authorization and assistance outside of business hours.

You will also support the medical team in any relevant matters.

As part of your role, you will also be responsible for sales management of the assistance activity.

This includes managing the existing client base, leading contract negotiations in partnership with the Head of Finance, managing answers to RFP, and participating in annual conferences.

You should have excellent communication and collaboration skills and be able to work effectively in a fast-paced environment.