Customer Service Manager

Company Description

NMT, a subsidiary of Minor International Public Company Limited, is one of the largest retail, leisure and hospitality companies in the Asia Pacific Region. With its proven track record and many years of experience, NMT is regarded as an expert in the manufacturing of personal, pet, and car care products as well as products for the home.
Throughout the past 30 years, NMT has been continuously building and expanding a strong network with major international and local customers, along with reinforcing employee development that has assisted in the innovation and continued growth of its high performance manufacturing of consumer products within the organization. As a subsidiary of Minor International PCL, NMT is committed to progress within its communities, enhancing a positive change to the environment and to its stakeholders.

**Job Description**:

- Responsible of owning the Order Receiving Process, providing insights to future volume forecast and managing a team to provide excellent services to all our customers.
- Responsible for building relationships with Customers, Marketing, Planning and factory stakeholders to work collaboratively, drive service delivery/improvements and ensure customer satisfaction.
- Being the conduit for verifying and challenging customer demand to ensure that the factory is receiving orders that can be efficiently manufactured with the shortest lead time possible.
- Requires strong planning and analytical skills, as well as stakeholder management skills.
- Manage expectations through KPI reporting and working closely within CS & Planning team to deliver key business objectives.
- Ensure the Monthly orders from customers are consolidated to match the factory capacity and received correctly based on the order process.
- Ensure all staffs fully understand, use and promote the company goals, targets, procedures and policies including communication and promoting best practice at all times
- Identify improvement points within Customer Service and Planning areas to support continuously improving the whole Supply Chain areas.
- Ensure the team are fully supporting the company in achieving budgets and targets.
- Ensure that the routine working must be align with ISO and company standard/rules aspect.

**Qualifications**:

- Bachelor’s degree or higher in the faculty of Business Administration in field of Logistics, Supply Chain.
- 5 year working experiences in field of Customer Service & Planning or Supply Chain.
- Experiences about production planning or Sales order capacity planning, data analyze is preferred.
- Advance-Master Excel skills.
- Production or capacity Planning skills / experience.
- Stakeholder management skills.
- Strong client facing and communication skills.
- Excellent English communication level.